Appointment Scheduler / Service BDC

Overview

This role focuses on customer service and scheduling vehicle maintenance appointments. Primary responsibilities revolve around reaching out to customers with declined services or those due for service, and handling inbound calls to book service appointments. Candidates should possess basic automotive knowledge and be comfortable with computer usage. This is a full-time role requiring weekend availability.

Responsibilities

• Protect and maintain confidentiality of all dealership records.
• Adhere strictly to dealership policies and procedures at all times.
• Effectively communicate with both team members and customers.
• Deliver excellent customer service promptly and professionally when scheduling service appointments.

Requirements

• High school diploma or an equivalent qualification.
• Experience working in a call center or in scheduling roles.
• Competency with computer software, including proficiency in Excel.
• Strong organizational skills and effective time management.
• Ability to handle multiple tasks and prioritize deadlines efficiently.
• Attention to detail and accuracy in work.
• Excellent communication and customer service capabilities.
• Capacity to keep sensitive information confidential.
• Team-oriented mindset and cooperation skills.
• A valid driver's license is required; candidates must successfully pass a drug test and background verification.

Compensation and Benefits

The compensation includes an hourly wage plus commission based on the appointment show rate.

Additional Information

Toyota of Melbourne is an Equal Opportunity Employer committed to full compliance with all applicable federal, state, and local EEO laws.