Analyst - Operations

About the company

WNS (Holdings) Limited is a global business process management organization that combines sector knowledge with technology and analytics to build digital-led solutions for clients. Its work spans multiple industries, including travel, insurance, banking and financial services, manufacturing, retail and consumer packaged goods, shipping and logistics, healthcare, and utilities. The company delivers services across finance and accounting, procurement, customer interaction, and human resources, and supports more than 400 clients with a workforce of over 44,000 people.

Role overview

This position focuses on operations analysis within pricing systems. The role involves working with pricing data, supporting algorithm development and testing, and helping improve pricing processes through automation and system enhancements.

Key responsibilities

The analyst will work on analysing, developing, deploying, and testing pricing data and pricing algorithms. The role also includes preparing test plans and creating test cases for pricing systems, as well as building a strong understanding of pricing data sources and the logic used in data engineering and manipulation.

In addition, the position supports the application of statistical and actuarial analysis inside pricing systems, helps implement pricing processes within agreed timelines, and looks for automation opportunities that improve efficiency. A strong grasp of pricing infrastructure is needed, along with the ability to suggest and design useful changes.

The role also requires a customer-first approach, along with the ability to build and maintain productive relationships with stakeholders across teams.

Skills and capabilities

Success in this role depends on strong analytical ability, solid programming or testing experience, and excellent Excel skills. The candidate should be comfortable solving problems, working with numbers accurately, and communicating clearly and professionally in both spoken and written form. The job also requires the ability to understand varied technologies and complex systems in a fast-changing environment.

Qualifications and experience

A graduate degree in Computer Science, Actuarial Studies, Analytics, or a related field is required. The role calls for 1 to 2 years of relevant technical experience. Insurance industry exposure is considered an advantage.

Technical requirements

Advanced SAS programming skills are needed, along with R at an intermediate to advanced level and SQL at an advanced level. The role also requires intermediate skills in Excel and dashboarding work, plus some exposure to BI reporting and visualization tools such as Cognos, Tableau, or R-Shiny.