Afterhours Dispatcher

About the Company

HMD Trucking Inc, a rapidly expanding trucking firm in the Chicagoland region with more than 600 power units and 1200 trailers, boasts over two decades of industry expertise. Our reputation for aggressive sales tactics combined with excellent service quality establishes us as a prominent leader in the sector.

Role Overview

We seek a highly driven Afterhours Dispatcher to join our innovative team and contribute to maintaining high service standards. This crucial role involves managing truckload shipments daily, overseeing a team of drivers, performing dispatch operations, and ensuring commitments to customers are met efficiently.

Key Responsibilities

• Maintain continuous communication with drivers throughout the shift.
• Track freight delivery status and update routes promptly.
• Coordinate with dispatch team members to adapt daily routes based on customer needs.
• Build and sustain positive relationships with both drivers and customers.
• Deliver exceptional customer service by liaising with freight brokers.
• Provide customers with accurate information regarding cargo status, pickups, transit, and deliveries.
• Assist in achieving the company’s growth objectives and contribute to process improvements.
• Perform additional duties as assigned.

Required Skills and Qualifications

• Strong multitasking abilities, proactive mindset, and meticulous attention to detail.
• Good geographical understanding of the United States.
• Excellent verbal and written communication plus interpersonal skills.
• A degree in Engineering, Administration, or Finance is advantageous.
• Proficient data entry skills emphasizing speed and accuracy.
• Intermediate proficiency in Microsoft Excel.
• Self-motivated and able to thrive in a fast-paced office environment.
• Highly organized with precise attention to details.
• Fluent in English, which is mandatory.

Employment Details

This is a full-time position based onsite at our office in Cevahir Mall, Skopje. Working hours are Friday to Tuesday from 3:00 pm to 11:00 pm US Central Time (9:00 pm to 5:00 am CET), though workdays may vary occasionally.

Benefits

• Comprehensive training provided by industry experts.
• Paid time off (PTO) for all employees.
• A lively and enjoyable workplace atmosphere.
• We are a US-based company offering full private health insurance coverage.
• Access to discounted services at Cevahir Mall, including gym and spa facilities.

Additional Information

• Applicants must submit resumes in English only.
• Preferred candidates have at least one year of experience in operations, logistics, or trucking.