Admissions Associate (Part-Time)

Role Overview

The National WWII Museum is seeking a part-time Admissions Associate who will report directly to the Visitor Services Manager. This role focuses on delivering an outstanding visitor experience by warmly welcoming guests, accurately managing admission pricing, and handling ticket transactions with professionalism and courtesy.

Key Duties

• Identify admission eligibility for individuals and groups and efficiently process ticket sales.
• Offer information and support to enhance visitors' museum experiences.
• Maintain updated knowledge on supplementary offerings such as PT-305 tours, entertainment options, and travel packages and promote these as appropriate.
• Provide training to new Admissions Associates as needed.
• Support group check-ins effectively and ensure smooth visitor flow.
• Uphold the museum's Service Basics standards to create a friendly and welcoming environment.
• Report any customer service, safety, or security concerns promptly to management.
• Reconcile and balance daily receipts accurately at shift end.
• Assist with additional duties and special projects assigned by management.
• Collaborate closely with the Membership and Volunteer Departments.

Candidate Requirements

• Previous experience managing daily cash balances and familiarity with ticketing software.
• Proven background in public-facing roles, particularly sales.
• Enthusiastic attitude and positive interpersonal skills.
• Comfortable working both independently and as part of a team for extended periods.
• Strong verbal and written communication abilities.
• Demonstrated initiative, organizational skills, and sound judgment.
• Capability to work accurately in a fast-paced environment.
• Flexibility to work overtime during special events or peak visitor times, including weekends.

Additional Information

The museum provides a competitive wage along with part-time benefits including 401(k) plans, and paid vacation and sick leave. Committed to equal opportunity employment, the museum embraces workforce diversity and maintains a policy against discrimination based on multiple protected characteristics. Reasonable accommodations are available for applicants under the Americans with Disabilities Act.