Account Manager - UN at Airtel

About Airtel

Founded in 1995, Airtel is committed to delivering global connectivity and enabling limitless opportunities. Serving nearly 96% of India's population, Airtel supports advanced technologies such as 5G, IoT, IQ, and Airtel Black. The company emphasizes creating innovative consumer solutions while maintaining environmental sustainability.

Work Culture and Employee Experience

At Airtel, employees are encouraged to create significant impact by transforming ideas into large-scale successes affecting billions. There is strong ownership culture, motivating employees to challenge conventions and take risks. Personnel enjoy the freedom to explore diverse career paths, widening their professional exposure and skills.

Role Purpose

The Account Manager will focus on driving business expansion within the allocated territory, promoting Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. Serving as the primary contact for the customer across all three business areas, the incumbent will work to boost both Customer Market Share (CMS) and Revenue Market Share (RMS) across existing and new accounts.

Reporting Structure

This position reports directly to the Team Leader or Zonal Sales Manager.

Primary Responsibilities

• Develop and sustain strong, enduring relationships with clients.
• Achieve assigned targets in Data, Voice, and Fixed Line revenue lines.
• Prospect and acquire new accounts (hunting) across all service offerings.
• Execute multi-product cross-selling strategies within existing client base.
• Maintain robust sales pipelines with clear funnel maturity levels for all products.
• Monitor competitors' strategies and collect market intelligence.
• Negotiate and finalize contracts to maximize revenue potential.
• Ensure timely, successful deployment of solutions aligned with customer needs.
• Coordinate with internal teams to promptly address and resolve any customer issues.

Qualifications and Experience

• Graduate degree required, preferably Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E.).
• Minimum of 2 years of relevant experience in B2B field sales.

Interaction and Stakeholders

Internal: Collaborate with distribution, network, service, and HR teams.
External: Direct engagement with customers.

Required Skills and Competencies

• Strong understanding of technology concepts.
• Customer service oriented approach.
• Expertise in key account planning and management.
• Capability to conduct effective CXO-level discussions.
• Commercial acumen with a creative and innovative mindset.
• Strong analytical abilities.

Leadership and Behavioral Attributes

• Obsessed with delivering exceptional customer experiences.
• Effective collaboration and influencing skills.
• Proactive ownership mentality.
• Adaptability in learning and navigating change.
• Committed to operational excellence and execution.