Product Growth & Customer Success Associate Internship (SaaS)
CSTech Infosolutions Private Limited
Bangalore, Karnataka, India · Tirocinio a tempo pieno
Sii il primo a candidarti
- Stipendio
- Stipendio: da 12.000 a 15.000 INR al mese
- Durata
- 6 mesi
- Inizio
- Immediatamente
- Aperture
- 2
Applicants must be able to join full-time on-site at Bangalore, available from 22 July 2026 to 26 August 2026, and commit to a six-month internship period. The role suits candidates with relevant skillsets and interests in SaaS, sales, and customer success. Women candidates aiming to start or retur…
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Informazioni sul tirocinio
Internship Overview
CSTech Infosolutions Private Limited seeks a driven Product Growth & Customer Success Associate to join their SaaS team. This role entails enhancing customer success, expanding product reach, and managing customer relationships. Working closely with customers, sales, and product departments, the intern will ensure outstanding customer experiences while boosting product adoption, retention, and revenue growth.
Key Responsibilities
- Address customer inquiries via email, WhatsApp, phone, and live chat promptly.
- Conduct product demos and onboarding processes for new users.
- Assist customers in understanding and utilizing product features effectively.
- Follow up with trial users and potential leads to increase conversion rates.
- Support initiatives aimed at retaining customers and spotting upselling opportunities.
- Collect and relay customer feedback, bug reports, and feature requests to the product team.
- Monitor customer issues and ensure they are resolved in a timely fashion.
- Create and maintain FAQs, help guides, and onboarding documents.
- Analyze product usage trends and suggest strategies to enhance customer engagement.
- Keep CRM records up to date with detailed customer interaction histories.
- Collaborate with sales and marketing teams to drive customer acquisition and product growth.
Who Should Apply
- Applicants able to commit full-time, in-office work in Bangalore for a six-month internship.
- Candidates who can begin between July 22, 2026, and August 26, 2026.
- Individuals with relevant skills and enthusiasm for SaaS, customer success, sales, and product growth.
- Women seeking to start or restart their careers are warmly encouraged to apply.
Required Skills and Qualifications
- Strong English communication skills, both verbal and written.
- Proficiency in customer relationship management and success.
- Capability in conducting product presentations and demos.
- Effective problem-solving and analytical skills.
- Basic understanding of SaaS products and business models.
- Competence in Microsoft Excel and Google Sheets.
- Familiarity with AI tools including ChatGPT, Claude, and Gemini.
- Comfortable engaging with customers via phone and video calls.
- Ability to simplify technical concepts for users.
- Organized, self-driven, and eager to learn.
- Basic knowledge of CRM software is preferred.
- Experience in customer support, sales, marketing, or SaaS is advantageous.
About CSTech Infosolutions Private Limited
Established in 2003, CSTech Infosolutions is a web design and development firm catering to diverse clients ranging from freelancers and SMEs to government agencies and startups. Their extensive experience spans multiple industries delivering tailored digital solutions.
Internship Perks and Additional Information
- Certificate upon completion.
- Letter of recommendation.
- Opportunity for Pre-Placement Offer depending on performance.
- Training in SaaS sales, customer success, and AI applications.
- Mentorship directly from the company founder.
- Casual dress code.
- Five-day workweek.
- Meaningful career progression and learning prospects.