Workplace Experience Manager

About the Role

We are searching for a skilled Workplace Experience Manager to drive our workplace experience strategy and employee engagement. This remote position based in the United Arab Emirates involves enhancing facilities coordination, hospitality, office amenities, events, space utilization, and service excellence. The goal is to integrate people, place, technology, and culture to foster environments that boost employee performance and satisfaction.

Core Responsibilities

• Formulate and execute workplace experience initiatives aligned with company culture, hybrid work models, and business goals.
• Design and optimize employee workplace journeys encompassing arrival, workspace use, collaboration, technology, amenities, wellbeing, and departure.
• Collaborate across departments including People & Culture, Facilities, Real Estate, IT, Security, Finance, Procurement, Sustainability, Communications, and Executive Leadership.
• Oversee workplace services such as reception, hospitality, meeting spaces, lounges, catering, visitor and mail management, and event coordination.
• Create workplace standards, SLAs, operational procedures, employee-service protocols, and escalation paths.
• Track key performance indicators related to employee satisfaction, utilization, service requests, event participation, vendor performance, and cost efficiency.
• Conduct surveys, focus groups, journey mapping, and feedback programs to continuously improve workplace experience.
• Lead initiatives in employee engagement, community building, wellbeing, recognition, social and cultural events.
• Manage office changes including openings, relocations, renovations, and transformations with appropriate change management.
• Partner with Facilities and Real Estate to optimize layouts, collaboration areas, accessibility, and space usage.
• Support hybrid work through policy development, booking systems, and engagement strategies.
• Maintain strong relationships with service providers across facilities, hospitality, security, technology, and events.
• Monitor vendor compliance with contracts, SLAs, budgets, and quality standards.
• Plan and manage budgets for facilities, amenities, hospitality, events, technology, and employee programs.
• Ensure compliance with UAE health and safety, labor, environmental, and building regulations.
• Coordinate emergency preparedness, business continuity, incident response, and workplace safety measures.
• Champion sustainability through initiatives on energy efficiency, waste reduction, green procurement, and employee awareness.
• Develop workplace communications, employee guides, onboarding resources, and policy documents.
• Drive digital transformation with AI-enabled analytics, occupancy forecasting, smart building technologies, automation, and predictive maintenance.
• Utilize platforms such as Microsoft 365, SharePoint, ServiceNow, Envoy, Robin, OfficeSpace, Condeco, IWMS, Power BI, and Tableau.
• Prepare executive reports, dashboards, utilization analyses, vendor reviews, and strategic recommendations.
• Lead and nurture teams focused on workplace experience, hospitality, facilities coordination, and events, promoting a culture of inclusion and innovation.

Candidate Requirements

• Bachelor's degree in Business Administration, Hospitality, Facilities Management, HR, Workplace Management, Real Estate, Operations, or related discipline.
• Master's degree (MBA or relevant) is a strong advantage.
• Professional certifications in facilities management, workplace strategy, hospitality, project management, or health and safety preferred.
• At least 5 years of experience in workplace experience, facilities, office operations, or hospitality roles.
• Minimum 2 years managing workplace services, employee programs, facilities teams, or similar.
• Thorough knowledge of employee engagement, hybrid work, space and vendor management, safety, sustainability, and workplace technology.
• Proficiency with Microsoft 365, SharePoint, ServiceNow, Envoy, Robin, OfficeSpace, Condeco, IWMS, visitor management, occupancy sensors, Power BI, Tableau, and facilities systems.
• Experience with AI-driven analytics, smart-building tech, occupancy forecasting, and automated workplace services is highly valued.
• Excellent leadership, communication, stakeholder management, project management, and problem-solving skills.
• Customer-focused mindset to translate employee feedback into effective workplace enhancements.
• Ability to manage multiple concurrent workplace initiatives balancing operational demands, costs, safety, and employee experience.
• Ability to thrive in a remote work setting with a distributed interdisciplinary team and travel occasionally for key activities.

Benefits & Work Environment

• Fully remote work with flexible collaboration across global teams.
• Competitive salary with performance incentives.
• Health and wellness benefits.
• Opportunities for professional growth and leadership development in workplace experience.
• Access to cutting-edge AI-powered analytics and smart workplace technologies.
• A collaborative culture emphasizing wellbeing, inclusion, sustainability, innovation, and continuous improvement.
• Opportunity to shape inspiring workplaces where employees feel supported and empowered.