Virtual Assistant - Customer Support

About WAMA Underwear

WAMA Underwear stands as a foremost brand specializing in sustainable hemp-based underwear, delivering customers a unique blend of natural comfort, enhanced breathability, and inherent antibacterial benefits.

Job Overview

We seek a seasoned Virtual Assistant primarily dedicated to Customer Support, with additional responsibilities in administrative functions. The role begins with engaging customer support but extends into various administrative and operational tasks as you develop within the company.

Ideal Candidate Profile

This role is tailored for individuals who quickly grasp new concepts, adapt fluidly to changes, and enjoy being involved in operations. Candidates should feel comfortable leveraging AI tools and have a growth mindset eager to develop new skills. Conversely, this position is not suited for those seeking only routine customer support tasks without broader challenges.

Key Responsibilities

• Managing diverse correspondence with customers and internal team members across platforms such as email and Slack.
• Performing foundational Shopify administrative duties.
• Organizing and managing data using Excel and Google Drive.
• Gradually assuming increased responsibilities aligned with organizational needs.

Required Skills and Experience

• Proficiency with tools like Gorgias, Shopify, and Canva or comparable platforms.
• Strong capability in handling spreadsheets and file organization within Excel and Google Drive.
• Comfortable utilizing AI applications, including ChatGPT, Claude, AI image generation tools, and Gemini Nano Banana.
• Excellent communication skills for effective interaction with customers and team members.
• Ability to resolve issues swiftly by leveraging available resources.
• Fast learning ability coupled with enthusiasm for continuous improvement and tackling new challenges.
• Skillful at reflecting the brand’s tone and style consistently in all communications.
• Availability to promptly address inbound communications daily.
• Self-motivated with a proactive approach to project ownership.

Requirements

• Fluent English speaking skills.
• Minimum of one year’s relevant experience in customer support or allied domains.
• Strong written communication proficiency.
• Comfortable working six days per week.

Benefits

• Consistent workflow with a flexible daily schedule.
• Remote collaboration with a high-performing team while managing your working hours independently.
• Start part-time at 20 hours per week with the opportunity to transition to full-time for high achievers.
• Being part of a brand dedicated to sustainability and industry-positive impact.
• Complimentary WAMA products provided as a team member perk.