User Researcher - Consumer

About Rightmove

Rightmove strives to empower everyone with the confidence to make their next move, simplifying the process by offering a trusted platform with comprehensive tools and expertise. As the UK’s leading property marketplace, Rightmove is the preferred destination for millions of home seekers, industry news followers, and casual browsers.

Despite significant growth, Rightmove maintains a welcoming and supportive culture, guided by core values emphasizing trust, curiosity, diversity, teamwork, and impact. The company prioritizes career development through an inclusive environment and ongoing training opportunities, boasting high employee satisfaction.

Role Overview

The User Researcher will join the Experience Design (XD) team focusing on consumers—individuals searching for homes. Reporting to the Lead Product Designer – Consumers, this role combines office work in Soho (two days weekly) with remote working and occasional travel to Milton Keynes and partner events. The position involves close collaboration with product teams through all development phases, and supporting research activities involving partners.

Key Responsibilities

• Lead and collaborate on research projects with senior design and product leadership to influence future product strategies, ensuring alignment with business goals.
• Conduct both qualitative and quantitative studies to deeply understand user behaviours, needs, and challenges.
• Serve as the users’ advocate throughout product development, balancing business requirements with user-centred research.
• Identify and address both immediate and long-term research needs within the consumer domain.
• Create and maintain research frameworks, methodologies, and recruitment processes to support product designers and improve user representation.
• Enhance the internal research repository and mentor teammates on research techniques and user insights.
• Collaborate with cross-functional insight teams (Market Research, Data & Analytics, Customer Experience, Sales) to integrate diverse data sources for strategic decision-making.
• Engage with industry events to foster relationships with stakeholders and extend team involvement.
• Communicate findings effectively via clear, actionable outputs that drive user-centred strategy.

Candidate Profile

• Exceptional communication skills, including storytelling and visual presentation tailored to various audiences.
• Strong analytical and synthesis capabilities, with practical experience in quantitative research.
• Strategic mindset that harmonizes user insights with business objectives.
• Ability to cultivate empathetic relationships with users, colleagues, and leadership, promoting collaborative engagement in research.
• Experience developing scalable research processes and frameworks applicable to internal and external partners.
• Proven problem-solving skills through teamwork and stakeholder collaboration.
• Advocate for inclusive design and accessibility within research methodologies.
• Committed to continuous learning and staying current with user research best practices and trends.
• Adaptable with the ability to shift priorities based on evolving business needs.

Compensation and Benefits

• Comprehensive health benefits including private medical insurance, dental, optical, and physiotherapy cash plan.
• Life insurance, pension scheme with employer contribution, and employee assistance program.
• 27 days paid holiday plus two annual paid volunteering days, with options to purchase additional leave.
• Paid parental and fertility-related leave.
• Financial support schemes such as travel loans, bike to work, and rental deposit loans.
• Charitable giving facilitated via payroll giving and company matching donations.
• Discounts on a range of products and services including travel, electronics, fashion, gym memberships, and entertainment.
• Flexible hybrid working with a minimum of two in-office days each week.

Equal Opportunity Statement

Rightmove is dedicated to fostering a diverse and inclusive workplace free of discrimination based on age, disability, sex, race, religion or belief, gender identity, marital/civil partnership status, pregnancy/maternity, or sexual orientation. The company promotes a welcoming environment reflecting the communities it serves.

Additional Information

Applicants confirm they are at least 18 years old and have reviewed Rightmove’s Privacy Policy regarding personal data handling throughout recruitment.