Telecalling Executive

Job Overview

The Telecalling Executive role involves proactively contacting potential clients and engaging with current customers via phone calls to promote products or services, answer inquiries, and finalize sales with a professional and customer-centric attitude.

Key Duties

• Initiate outbound calls to introduce and market company offerings to prospective clients.
• Manage inbound customer calls regarding product details, services, and promotional deals.
• Convince customers to make purchases by clearly outlining product benefits and features.
• Keep customer records updated and accurate within the company database.
• Follow up with leads, prior interactions, and existing patrons to drive repeat business.
• Address customer questions and concerns promptly, providing effective solutions to enhance satisfaction.
• Consistently meet or exceed assigned sales targets and support team goals.
• Maintain up-to-date knowledge about product specifications, pricing, and promotions.
• Generate timely sales reports daily, weekly, and monthly for managerial review.