Telecaller

Job Overview

The Telecaller role involves engaging with potential clients through outbound and inbound calls, providing detailed information about immigration services, visa options, and consultancy offerings by the company.

Key Responsibilities

• Initiate outbound calls to prospective clients and address incoming queries regarding immigration services.
• Explain various immigration programs, visa categories, and consultancy solutions available.
• Identify and qualify leads by understanding client needs and eligibility criteria.
• Arrange appointments for consultations with counselors or immigration specialists.
• Maintain precise records of calls, client data, and follow-up actions using the CRM platform.
• Follow up with interested clients to convert inquiries into registrations.
• Establish and nurture professional relationships with clients through effective communication.
• Achieve daily, weekly, and monthly targets for calls and lead generation.
• Respond to client questions promptly and accurately while maintaining courtesy.
• Collaborate with counseling and documentation teams to ensure a seamless client journey.
• Stay informed about company services, immigration policies, and current promotional offers.
• Prepare and submit daily call reports and performance updates to supervisors.
• Maintain confidentiality of all client information and comply with company policies.

Required Qualifications

• Excellent verbal communication skills paired with strong interpersonal abilities.
• Proficiency in English and Hindi; knowledge of additional languages is beneficial.
• Effective persuasion and negotiation capabilities.
• Basic computer proficiency and experience with CRM software.
• Ability to work efficiently under set targets and tight deadlines.
• A positive mindset, self-driven motivation, and a strong customer-centric attitude.