Technical Support Executive

About Ezovion

Ezovion delivers a comprehensive suite of intelligent healthcare software designed to support patient-focused care. Leveraging AI/ML, IoT integration, and connected care technologies, it optimizes experiences for providers, patients, TPAs, and other stakeholders. Its solutions enhance care management across hospital networks worldwide, focusing on data security, legacy system upgrades, regulatory compliance, and data transformation for value-based care across regions including India, Asia, the Middle East, Africa, Europe, and America.

Role Overview

In this role, you will collaborate closely with Senior Specialists and Customer Success professionals to coordinate resources effectively and create a positive onboarding experience for new clients.

Key Responsibilities

• Assist in organizing and scheduling activities related to HIMS software deployment logistics.
• Support training sessions by helping introduce client staff to system workflows during orientations.
• Help customers complete necessary implementation documentation and perform basic system configurations.
• Contribute to the technical IT setup process and develop knowledge of essential healthcare compliance standards.
• Communicate fluently in at least three of the following languages: English, Hindi, Kannada, Tamil, and Telugu.

Educational and Skill Requirements

• A recent graduate holding a Bachelor’s degree in Healthcare Administration, Business, IT, or a related discipline.
• Strong communication skills, eagerness to learn, and sound organizational abilities.
• Basic understanding of Customer Relationship Management systems and a keen interest to master HIMS/EHR platforms.