Deskripsi pekerjaan

Overview

GS Tech Software Systems Pvt. Ltd., a prominent Internet Service Provider, invites applications for the position of Technical Support Engineer (NOC) based in Greater Noida near Venice Mall. This full-time role involves 24x7 Network Operations Center duties under a rotational shift schedule and focuses on managing and resolving issues related to broadband and enterprise network infrastructure remotely.

Key Duties

Continuously monitor the network status using various NMS/NOC monitoring systems.
Remotely troubleshoot connectivity problems involving Broadband, FTTH, and Internet Leased Lines.
Address and resolve customer complaints by providing initial technical support.
Diagnose problems associated with network equipment such as routers, switches, Optical Line Terminals (OLTs), ONUs/ONTs, and wireless devices.
Collaborate with Field Engineers and higher-level technical teams (L2/L3) to rectify complex faults.
Follow the escalation process for critical incidents promptly.
Remotely configure and troubleshoot customer router issues.
Observe network bandwidth usage, latency, packet losses, and overall performance.
Maintain detailed trouble tickets and incident logs, ensuring issues are resolved promptly.
Uphold SLA standards by delivering timely updates to customers and ensuring closure of support tickets.
Operate effectively within rotating shift patterns as required by the NOC.

Required Qualifications and Skills

Diploma or degree in Computer Science, Information Technology, Electronics, or a relevant technical field (B.Tech, B.E., BCA).
0 to 3 years experience working in ISP, Telecom, or NOC environments is advantageous, though fresh graduates with solid networking knowledge and CCNA-level understanding are welcome.
Strong foundational knowledge of networking protocols and technology including TCP/IP, DNS, DHCP, NAT, VLANs, Routing, and Switching.
Basic familiarity with GPON/EPON technologies, FTTH infrastructure, and ISP networking.
Experience or knowledge of network hardware from MikroTik, Huawei, Cisco, or Ubiquiti brands is a plus.
Competence with network monitoring software such as PRTG, Zabbix, or The Dude.
Ability to remotely diagnose and solve internet connectivity issues.
Good communication skills with a customer-focused approach.
Basic operational knowledge of Windows and Linux systems.

Compensation and Benefits

Monthly salary ranging between 15000 and 20000 INR.
Opportunities for professional advancement within the company.
Hands-on engagement with enterprise-level ISP networks.
Supportive and team-oriented workplace atmosphere.

Additional Details

Work location: Near Venice Mall, Greater Noida.
Shift pattern: Rotational, covering 24x7 NOC operations.
Only candidates committed to dedicated work schedules and responsibilities are encouraged to apply.

Technical Support Engineer (NOC)