Stewarding Supervisor

Company Overview

Raffles Hotels & Resorts, established in 1887, is a historic luxury brand known for creating culturally rich and memorable experiences that honor local heritage and environmental values. Alongside Fairmont Hotels & Resorts, which operates over 90 properties worldwide, the two brands join forces in the Katara Towers in Doha, delivering exquisite hospitality distinguished by elegance and contemporary warmth.

Role Summary

We are seeking a Stewarding Supervisor to lead the stewarding team at Raffles Doha and Fairmont Doha. This role entails managing daily stewarding operations to uphold impeccable cleanliness, hygiene, and sanitation standards in kitchens, dining areas, and support spaces. The supervisor will coordinate tasks, oversee equipment maintenance, enforce food safety compliance, and work closely with culinary and food and beverage departments to ensure smooth kitchen workflows in a luxury setting.

Key Responsibilities

• Direct and organize daily stewarding functions ensuring operational excellence
• Maintain thorough cleanliness and sanitization of all kitchen, restaurant, and backstage areas
• Supervise the proper cleaning and systematic storage of kitchen tools, equipment, and tableware
• Ensure adherence to all food safety, hygiene, and health standards including HACCP guidelines
• Allocate duties and draft schedules for stewarding staff members
• Provide training, coaching, and performance assessments for the stewarding team
• Manage inventory and supply levels of cleaning materials and stewarding apparatus
• Collaborate closely with culinary and food & beverage teams to facilitate smooth service
• Oversee proper waste disposal and recycling processes according to policy
• Report maintenance issues regarding kitchen equipment and track repair progress
• Monitor team productivity and uphold high standards of cleanliness and safety
• Implement and maintain workplace safety protocols and procedures

Candidate Profile

• A diploma or bachelor's degree in Hospitality Management or a similar discipline is desirable
• Prior experience working in stewarding or kitchen operations, with preference for supervisory roles
• Strong understanding of food safety standards, hygiene practices, and sanitation requirements
• Knowledgeable about HACCP principles and health regulations compliance
• Proven leadership skills with the ability to manage and motivate a diverse team
• Excellent communication and interpersonal skills for effective collaboration
• Well-organized, capable of managing time efficiently in a busy environment
• Adept at operating within multicultural, fast-paced workplace settings
• Basic proficiency in computer applications including Microsoft Office
• Willing to work various shifts including weekends and public holidays

Application Process

Applicants will be invited to create a profile and complete a mandatory questionnaire via an independent partner to assess alignment with the role and company culture supporting luxury service excellence.