Sommelier

About Banyan Tree Dubai

Banyan Tree Group is a globally respected independent hospitality conglomerate focusing on stewardship and wellbeing while delivering outstanding design-led experiences. Its diverse hospitality portfolio encompasses hotels, resorts, spas, galleries, golf clubs, and residences under 10 prestigious brands such as Banyan Tree, Angsana, Cassia, Dhawa, Laguna, and newer extensions including Homm, Garrya, Folio, Escape, and Veya. Since its inception in 2008, the Banyan Tree Management Academy has developed over 10,000 associates in 23 countries. The group is actively engaged in environmental conservation and community development through its Banyan Tree Global Foundation. Operating more than 70 hotels across 17 countries, Banyan Tree has 50 additional properties in development.

Banyan Tree Dubai offers a vibrant island retreat experience with stylish accommodations, exquisite dining options, warm hospitality, and recreational facilities. The resort features a pristine 500-meter private beach facing the Arabian Gulf, the iconic Ain Dubai backdrop, three outdoor pools, a full-service beach, award-winning spa, fitness center, and seven dining outlets.

Role Overview

As a Sommelier at Banyan Tree Dubai, your main responsibility is to deliver memorable beverage experiences by leveraging your extensive wine knowledge, offering tailored recommendations, and providing attentive service that elevates the guests' dining enjoyment. You will act as a brand ambassador, upholding the highest standards of beverage service across the resort.

Key Responsibilities

• Offer customised wine suggestions aligned with guest tastes, meal choices, and special occasions.
• Confidently guide guests through wine options using professional expertise and engaging narratives.
• Present, decant, and serve wines maintaining luxury hospitality protocols.
• Manage wine service techniques, including temperature control and appropriate glassware use.
• Craft unforgettable guest experiences with thoughtful wine pairing and attentive service.
• Answer queries about wine origins, grape types, geographical regions, and compatible food pairings.
• Collaborate with culinary and food & beverage teams to ensure wine pairings harmonize with menus and support new launches and wine events.
• Stay abreast of evolving culinary and wine trends, including vintages and emerging producers.
• Train and mentor colleagues to enhance overall beverage knowledge and service quality.
• Maintain detailed awareness of wine inventory, including pricing, vintages, and storage criteria, ensuring optimal cellar conditions.
• Handle wine stock management, rotation, ordering, and verification upon delivery with adherence to standards.
• Promote premium wine selections and beverage experiences to maximise guest satisfaction and revenue.
• Identify upselling opportunities through expert recommendations.
• Facilitate wine tastings and beverage promotional events.
• Ensure compliance with luxury service standards, health, safety, and responsible alcohol service guidelines.
• Maintain cleanliness and organisation of wine storage and service areas.
• Demonstrate professionalism and maintain guest confidentiality at all times.
• Perform additional duties as requested to support departmental operations.

Qualifications and Experience

• Proven background as a sommelier in luxury hotels, resorts, upscale restaurants, or premium hospitality settings.
• Preferred certifications include WSET, Court of Master Sommeliers, or equivalent wine qualifications.
• Deep understanding of global wines, grape varieties, wine-growing regions, and food pairing principles.
• Substantial experience delivering professional wine service in fine dining environments.
• Excellent communication skills, with the ability to engage and educate guests effectively.
• Proficiency in English; additional languages are considered an asset.
• Strong enthusiasm for wine, gourmet cuisine, and providing outstanding guest experiences.

Core Competencies

• Guest-centered approach with a focus on satisfaction.
• Extensive wine knowledge paired with passion for beverages.
• Exceptional communication and storytelling expertise.
• High attention to detail and presentation standards.
• Confident and engaging interpersonal skills.
• Effective sales and upselling capabilities.
• Ability to collaborate within a team environment.
• Professional demeanor and etiquette consistent with luxury hospitality.
• Calm and composed presence in a refined dining context.
• Dedication to delivering superior service quality.

Why Work With Us

Joining Banyan Tree Dubai means becoming part of a globally renowned luxury hospitality brand committed to sustainability, wellbeing, and exceptional service. The resort offers a nurturing environment conducive to professional development, where genuine care for guests and colleagues is paramount.