Showroom and Operations Coordinator

Role Overview

We are seeking a proactive Showroom and Operations Coordinator to manage daily showroom activities, engage with visitors, support demos and events, and ensure seamless operations. This role involves handling customer interactions, maintaining robot units, coordinating shipments, and assisting with inventory and basic accounting tasks.

Key Responsibilities

• Oversee daily showroom operations, warmly greeting and assisting walk-in visitors to create a positive first impression.
• Support the team during robotic demonstrations and events by assisting with presentations to clients and visitors.
• Capture photographs and short video clips during showroom events for marketing use.
• Maintain showroom robots in optimal condition — keeping all units charged, clean, and ready for demonstrations at all times.
• Respond to visitor and customer queries across chat, email, and phone channels; independently manage routine technical inquiries and escalate complex issues by scheduling support meetings with senior team members.
• Configure robot content and messages using the Robot Console and manage related data within Excel spreadsheets.
• Develop and maintain a repository of frequently asked questions and standardized response templates to ensure consistent and efficient communication.
• Act as the Zoom Master for online webinars, handling attendee management, breakout rooms, screen sharing, and ensuring smooth session execution.
• Prepare and coordinate outbound shipments for platforms such as Amazon and Noon as well as direct deliveries, including packing, labeling, and handing over parcels to logistics providers.
• Liaise with internal teams to coordinate delivery or rental schedules and manage associated documentation for robots leaving the premises.
• Work closely with logistics and shipping companies to provide necessary documentation, follow up on quotations, and track shipment status updates.
• Perform regular stock counts, accurately maintaining inventory records and swiftly reporting any discrepancies or low stock situations.
• Handle basic accounting tasks including updating stock records and purchase entries in collaboration with management.

Candidate Requirements

• Previous experience in a showroom, front desk, operations, or customer-facing capacity is essential.
• Ability to professionally and courteously manage customer queries via chat, email, and phone.
• Basic comprehension of technology or robotics products, with eagerness to quickly absorb product knowledge and address first-level technical questions.
• Organized and detail-focused; capable of simultaneously managing stock, shipment coordination, and other operational tasks.
• Familiarity with Zoom and online webinar facilitation.
• Prior exposure to basic accounting or inventory management is a plus.
• Strong communication skills in English.