ServiceNow Professionals Across Multiple Tracks | TCS Engagement

About the Opportunity

We are seeking skilled ServiceNow professionals for a significant long-term project with Tata Consultancy Services (TCS). Numerous roles are available across BFSI and various industries, including several high-priority positions requiring immediate attention.

Eligibility Criteria

Positions are directly with TCS. Candidates previously associated with TCS—including ex-employees, those who worked on TCS projects (directly or via vendors), or applicants/interviewees—are disqualified. Only fresh candidates without prior TCS engagement will be considered.

Position Details

• Total openings exceed 80 across multiple skill areas.
• Experience ranges between 4 to 15 years depending on the specific role.
• Positions located PAN India: Chennai, Hyderabad, Pune, Bangalore, and Mumbai.
• Notice period preference is immediate to 30 days.
• Full-time employment status.

Available Skill Tracks and Experience Requirements

• Core Platform & Development: Developer/Senior Developer (8–12 yrs), ITSM Developer (4–10 yrs), Platform Expert (8–10 yrs), Analyst (4–12 yrs).
• ITOM / CMDB / Discovery: ITOM (5–12 yrs), CMDB Implementation Specialist (4–12 yrs).
• Asset Management: SAM (8–12 yrs), ITAM (5–15 yrs).
• GRC / IRM / Security: GRC IRM/TPRM/BCM (8–12 yrs), IRM Developer (4–10 yrs), SecOps (4–10 yrs).
• Integrations (Priority): Integration Hub Developer (5–12 yrs), Integrations (5–15 yrs).
• AI & Automation (Escalated, Immediate Support): Now Assist/AI Agent Studio/LLM Topic Developer (5–12 yrs), Virtual Agent/Conversational AI Designer (5–12 yrs).

Common Requirements for All Tracks

• Practical hands-on experience with ServiceNow platform elements including Glide scripting, Flow Designer, Business Rules, Client Scripts, Access Control Lists, and UI Policies.
• Comprehensive understanding of ITIL processes and ServiceNow's data structures such as CMDB, tables, and their relationships.
• Proficiency in REST and SOAP integrations using JavaScript.
• Mandatory ServiceNow Certified System Administrator (CSA) certification; relevant Certified Implementation Specialist (CIS) credentials are highly preferred.
• Strong analytical thinking, communication skills, and ability to manage stakeholder expectations effectively.

Track-Specific Expertise Examples

• Integration Hub Developer: Expertise with Integration Hub, Flow Designer, Spokes, Actions, scripted REST APIs, security protocols including OAuth 2.0, enterprise system integrations, and optimization of reusable components.
• Now Assist / AI Agent Studio / LLM Topic Developer: Skilled in AI Agent Studio releases, LLM topic configuration, prompt engineering, RAG techniques with AI Search and knowledge base integration, and creating domain-specific AI workflows for ITSM, HRSD, and CSM.
• Virtual Agent / Conversational AI Designer: Developing conversational flows, natural language understanding models, integrating Virtual Agent with backend APIs, and refining user experiences using analytic feedback.
• GRC / IRM / SecOps: Managing governance, risk, and compliance modules, security incident response, vulnerability management, and threat integration.
• ITOM / CMDB / Discovery: Configuring discovery, service mapping, event management, MID server setup, and CMDB governance.
• SAM / ITAM: Administering software asset management, license reconciliation, and hardware asset lifecycle processes.

Core Responsibilities

• Design, develop, configure, and adapt ServiceNow platform solutions to fulfill business objectives.
• Create and manage workflows, automations, and system integrations covering ITSM, ITOM, GRC, and AI applications.
• Maintain platform integrity focusing on security, performance, and adherence to governance standards.
• Collaborate closely with architects, analysts, and project stakeholders throughout delivery phases.
• Support user acceptance testing, deployment activities, and post-launch updates.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related disciplines.
• Relevant ServiceNow experience ranging from 4 to 15 years as per selected track.
• ServiceNow Certified System Administrator credential required; additional CIS certifications preferred according to role.

Application Process

Interested candidates are encouraged to forward an updated resume specifying the preferred track, total and relevant ServiceNow experience, current and desired work location, notice period, and present and expected salary details to the hiring contact.