Servicedesk Engineer (12-hour Shift)

About the Role

We are looking for a committed and knowledgeable Servicedesk Engineer to join our IT support team. This position involves delivering first-level technical assistance to users, ensuring smooth IT operations at our Singapore office located on Deport Road. The role requires working 12-hour shifts onsite to provide reliable support.

Key Responsibilities

• Deliver hardware and software support at the first level.
• Handle user queries promptly via telephone, email, or chat platforms.
• Diagnose and resolve network connectivity issues effectively.
• Record problems and their solutions accurately within the ticketing system.
• Work collaboratively with other IT teams to enhance service delivery.
• Support IT asset and supply inventory management.

Candidate Profile

• At least one year of experience in a Servicedesk or similar support role.
• Good knowledge of ITIL frameworks and service desk operations.
• Strong communication skills with a focus on customer service.
• Capability to work both independently and within a team environment.
• Experience using ticketing and remote support tools.
• Enthusiastic and self-motivated to learn emerging technologies.