Service Technician

About STYL Solutions

STYL Solutions is a Singapore-based technology company with an R&D hub in Vietnam. The business focuses on solutions built around Fintech and IoT for smart city and smart nation use cases. Its offerings include hardware, software, and integrated systems for payment, loyalty programs, location tracking, self-service operations, and telemetry. The company serves sectors such as financial services, retail, mass transit, education, and social services across Singapore and South Asia Pacific.

The company’s mission is to apply Fintech and IoT to build cities that are more efficient, convenient, and supportive of healthier living.

Role Overview

This position is for a driven and hands-on Service Technician to support the service team in keeping the company’s smart terminal fleet operating at a high standard across Singapore. The role combines elements of IT desktop support with practical electronics work and field servicing.

New joiners will receive structured onboarding through a mentorship setup, working closely with an experienced teammate to learn the hardware environment and deployment workflow.

Key Duties

Terminal management and deployment

• Prepare terminals for rollout by setting up hardware, flashing firmware, and carrying out pre-deployment testing.
• Serve as the initial point of contact for terminal fault reports, identify hardware issues, and resolve straightforward technical problems.
• Support deployment work by coordinating deliveries, carrying out onsite installations, and collecting terminals after use.

Field service and maintenance

• Perform preventive onsite checks such as replacing RTC batteries, servicing balance stations, and testing network signal and connectivity.
• Assist with project rollout activities by maintaining deployment trackers, handling JIRA tickets, and arranging service slots with client locations such as schools.
• Carry out basic physical rework on PCBAs or component soldering when needed, and transport tools, parts, and ladders safely to service locations.

Requirements

• A NITEC or Diploma in Electrical & Electronics Engineering, Computer Engineering, Telecommunications, or a similar technical field is required.
• At least 1 year of experience in a similar technical support, desktop support, or field equipment role is preferred, though fresh graduates with strong practical skills may also be considered.
• Comfort with computer hardware, basic networking, and mobile tools or apps is expected.
• Experience using Windows or Linux systems, along with remote desktop tools, is needed.
• Understanding of cloud concepts will be an advantage.
• A valid Class 3 driving licence with at least 1 year of clean driving experience is preferred for travelling between sites.
• The role requires the ability to do physical work, operate at heights, and move ladders and tools to job sites.
• Applicants should be able to manage priorities, stay effective under pressure, and approach problems with a responsible, positive attitude.
• Strong written and spoken English communication skills are required.
• Availability for short-notice after-hours or weekend work is needed when event or facility schedules require it.

Additional Information

The role is based in Singapore and is full-time. It is a field-heavy position, so regular onsite work is expected. The job also includes exposure to a mentorship-based onboarding process and may involve working outside standard hours depending on operational needs.

Vacancy count, salary details, start date, application deadline, and internship duration were not specified in the source.