Service Sales Manager

Job Overview

Join Tetra Pak's Services Sales Team as a Service Sales Manager based in Hamilton, New Zealand, where your role will be pivotal in supporting customers’ operational success within the Food & Beverage industry. This position demands up to 50% travel to customer sites to foster and expand business relationships.

Key Responsibilities

• Translate overarching global and regional strategies into specific, actionable market plans including forecasting and developing three-year strategic sales plans.
• Gain in-depth understanding of customer purchasing motivations related to services.
• Formulate and execute comprehensive sales and business strategies tailored for assigned accounts.
• Analyze and anticipate customer needs proactively to uncover and cultivate growth opportunities.
• Manage sales opportunities by leveraging value-based selling techniques, including cross-selling and upselling.
• Lead negotiations and successfully close deals to enhance the profitability of service contracts.
• Support and implement sales plans focused on key accounts.
• Collaborate closely with internal teams to design and roll out effective service business plans.
• Track customer satisfaction, service quality, and profitability metrics consistently.
• Serve as the primary channel between customers and technical support teams to ensure prompt resolution of issues.
• Initiate and oversee quality planning efforts, monitoring progress relative to set performance targets.

Candidate Profile

• Possess a balanced mix of commercial insight, technical knowledge, and strong customer orientation.
• Bring at least 5 years of experience in sales, business development, account management, or related customer-interfacing roles.
• Exhibit self-motivation, capable of working independently to achieve objectives.
• Demonstrate a 'hunter' mentality with a proven track record in discovering and converting new business prospects.
• Excel in consultative selling techniques and have exceptional communication skills.
• Have a successful history of nurturing long-term customer relationships and closing business deals.
• Quick to learn, with solid presentation and persuasion abilities.

Company Offerings

• Engaging challenges with extensive opportunities for personal and professional growth within a global framework.
• A culture of innovation driven by industry experts yielding meaningful outcomes.
• A commitment to diversity, equity, and inclusion, fostering a supportive environment where everyone is encouraged to thrive.
• Competitive market remuneration and benefits coupled with adaptable working arrangements.

Diversity and Inclusion Statement

Tetra Pak promotes an inclusive workplace where diversity is valued and integral to our success. We provide an environment that empowers individuals to be themselves and supports equal opportunity for development and success, enabling better connection with our global customers and communities.