Service Desk Analyst - NV1

About the Role

Centorrino Technologies (CT) describes itself as a people-focused technology organisation that aims to exceed customer expectations and improve the overall experience it delivers. The company notes recognition as a Great Place to Work for 2024-2025 and inclusion among Australia’s Best Places to Work in the Medium & Large Size category for 2025, supported by an eNPS score of 68. It is looking for a motivated Service Desk Analyst to join its inbound support team in Australia.

This position requires an NV1 Australian Security Clearance.

The roster for this role is 10:30am to 7:00pm AEST, or 8:30am to 5:00pm AWST.

What You Will Do

• Handle incoming calls and provide fast, courteous, and professional assistance.
• Investigate and resolve issues independently where possible, or partner with internal teams to reach a solution.
• Keep customers updated in a clear, confident, and timely manner throughout the support process.
• Record, prioritise, and manage cases in ConnectWise, taking responsibility for them until they are fully resolved.
• Collaborate within a close-knit team that values teamwork, ownership, accountability, and getting the job done correctly the first time.

What The Company Is Looking For

• A reliable, accountable mindset with a strong sense of ownership.
• Comfort working in a team-oriented environment and contributing positively to shared goals.
• Strong communication skills and a practical approach to solving problems.
• Genuine interest in supporting customers and helping people.
• Willingness to learn and continue developing with guidance and support.
• Basic IT knowledge is preferred; ITIL understanding or IT certifications are welcomed but not mandatory.
• NV1 Australian Security Clearance is essential.

Benefits

• Hybrid work model with team anchor days to encourage collaboration.
• Broad training and development support to help employees keep growing.
• Access to a range of discounts and benefits designed to stretch your money further.
• Choice of IT equipment to support your work, plus access to cost-price technology for personal use.
• Team events that celebrate achievements and strengthen connections outside of day-to-day work.

Additional Information

CT says it values diversity and aims to ensure every voice is heard while building an inclusive workplace. The organisation encourages applicants from varied backgrounds who value innovation and inclusion.

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are also required.