Senior Admissions Executive

Role Overview

SagePaths Global Education is looking for a meticulous and service-oriented Senior Admissions Executive to enhance admissions operations within the region. This position primarily focuses on managing student applications and supporting students, parents, institutional collaborators, and sub-agency partners. It emphasizes accuracy, professionalism, and efficiency in handling every admissions case rather than on recruitment activities.

Key Responsibilities

• Manage entire admission processes: collect documents, verify applications, submit, follow-up, confirm offer acceptance, and prepare enrolment details.
• Evaluate academic credentials ensuring compliance with entry requirements across various educational programs including schools, colleges, universities, and pathway courses.
• Thoroughly check application documentation to ensure completeness, correctness, and proper submission.
• Track the progress of applications and communicate regularly with students, parents, partners, and institutions to provide updates and resolve concerns.
• Maintain detailed records of admissions activities, including student documents and communication logs.
• Assist in drafting and preparing official offer letters, enrolment documentation, and related paperwork.
• Handle enquiries professionally from all stakeholders, offering clear, detailed, and accurate information about programs, admissions processes, fees, timelines, and policies.
• Provide ongoing support throughout the admission journey to students and parents, addressing complex or urgent queries with patience and professionalism.
• Collaborate closely with sub-agency partners and educational institutions to facilitate smooth communication and application processing, including managing missing documents and offer letter procedures.
• Address intricate admissions issues, complaints, and escalations, ensuring high-quality support especially for VIP clients and significant student cases.
• Work alongside internal and external parties to resolve issues related to applications, enrolment, documentation, or student services.
• Contribute to the enhancement of admissions processes, templates, checklists, and tracking systems to boost operational effectiveness and quality.
• Support and mentor junior team members in application handling and document verification tasks.
• Uphold confidentiality, professionalism, and high standards throughout the admissions workflow.

Qualifications and Experience

• Bachelor’s degree or higher, ideally in Education, Business, Management, International Relations, or closely related fields.
• At least 2 years’ experience in admissions, application processing, student services, educational operations, or within international education contexts.
• Comprehensive understanding of education systems ranging from K-12 to higher education levels.
• Experience working alongside education agencies, sub-agencies, or academic institutions is advantageous.
• Detail-focused with capacity to manage multiple applications simultaneously.
• Excellent communication, organizational, coordination, and problem-solving capabilities.
• Strong service orientation, particularly in interactions with parents, VIP clients, and institutional partners.
• Ability to perform effectively under pressure and address urgent situations promptly.
• Capacity to work autonomously while contributing to team goals.
• Proficiency in both English and Mandarin is preferred to better support regional stakeholders.