Sales Executive

Job Overview

As a Sales Executive at our Havells electrical and electronics retail outlet in Bengaluru, you will be dedicated to delivering an outstanding in-store experience for customers. Your role will involve understanding customer requirements, recommending suitable Havells products such as fans, lights, switches, MCBs, and small appliances, and closing sales while maintaining the brand's reputation.

Key Duties

• Warmly welcome every customer who enters the store and actively listen to their needs through thoughtful questioning.
• Clearly communicate product features, specifications, and benefits using easy-to-understand language.
• Advise customers on complementary products and upsell based on usage, budget, and specific installation requirements.
• Provide demonstrations of products where appropriate; offer basic guidance regarding installation, usage, and safety.
• Prepare quotations and explain current pricing and promotions transparently to assist customers in making informed decisions.
• Record customer details and maintain follow-up communication via phone or WhatsApp for pending inquiries or future orders.
• Liaise with electricians, contractors, and architects for bulk or project-based sales as needed.
• Manage product displays, ensuring shelves are stocked, clean and price tags are accurate.
• Perform billing tasks and collaborate with the cashier to facilitate a smooth checkout process.
• Document daily customer interactions, inquiries, and sales within the store's tracking system or app.
• Stay informed about Havells' product line-up, new releases, and competitors’ offerings to address customer comparisons or objections effectively.
• Help implement activities that enhance brand awareness inside the store such as standees, product demonstrations, sampling, and local promotions.

Candidate Profile

• Ideally 1 to 3 years’ experience in retail sales related to electrical or electronics items, though freshers with strong communication skills will also be considered.
• Basic familiarity with household electrical products like fans, lighting fixtures, wiring accessories, MCBs, and small appliances.
• Effective communication skills in the local language along with basic English proficiency, with the ability to simplify technical information.
• Customer-focused mindset, patience, and a knack for problem-solving.
• Comfortable using smartphones and basic computer applications for billing, reporting, and follow-ups via WhatsApp.

Working Conditions

• This is a full-time, store-based position located in Bengaluru.
• Weekly off days are scheduled according to a rotating roster.
• Reports directly to the Store Manager or Retail Supervisor.

Compensation

The monthly salary offered ranges from 18000 to 21000 INR.