Sales Development Representative

About the Role

We are seeking a driven Sales Development Representative (m/w/d) to join our expanding sales team in Berlin. In this position, you will contribute to our revenue growth by generating and qualifying leads, serving as the primary contact between prospective clients and Lightspeed. Your role supports our mission of empowering retailers and hospitality professionals with innovative technological solutions.

Key Responsibilities

• Develop a comprehensive understanding of the gastronomy sector within Berlin and the DACH region, including its trends, hurdles, and competitors.
• Advance new business by qualifying warm inbound leads originating from marketing efforts such as webinars, free trials, demo requests, and quotations, primarily via telephone and email.
• Conduct initial discovery calls to identify business needs, challenges, and assess alignment with Lightspeed's offerings.
• Qualify leads using frameworks like BANT (Budget, Authority, Need, Timeline) to ensure high-quality sales opportunities.
• Schedule meetings and product demonstrations for Account Executives, ensuring a smooth and professional handover of prospects.
• Maintain accurate records in Salesforce CRM by tracking prospect interactions, pipeline activities, and lead statuses.
• Collaborate closely with sales and marketing teams by sharing market insights and contributing to strategy development while meeting or surpassing monthly and quarterly qualified opportunity targets.

Requirements

• Proven sales experience in sales or call center environments, demonstrating success in meeting or exceeding targets.
• Strong knowledge of sales development best practices, including lead qualification, pipeline management, and outbound prospecting.
• Excellent verbal and written communication skills with the ability to listen actively, present persuasively, and articulate value clearly.
• Proactive problem solver capable of anticipating challenges and crafting innovative, customer-centric solutions.
• Team-oriented approach with the ability to engage cross-functional teams and advocate effectively for customer needs.
• Resilient and adaptable in a fast-paced, goal-driven environment with strong time and priority management capabilities.
• Proficiency using CRM software such as Salesforce for pipeline structuring, activity tracking, and data management.
• Fluent in German and English, with negotiation-level proficiency in German and conversational fluency in English.
• Preferred but not required: prior experience in gastronomy or hospitality sectors.

What We Offer

• Comprehensive growth program supporting your personal development and career progression.
• Real advancement opportunities in a dynamic company continually creating new positions.
• A team size that balances significant impact with meaningful visibility of individual contributions.
• Hybrid work model with three days per week onsite in the Berlin office and two days remote.
• Stock ownership program making employees co-owners of the company.
• Annual 400 EUR budget for health and wellness initiatives.
• Access to mental health support through a dedicated application.
• Ability to work remotely up to 60 days per year from any global location.
• Free access to professional development resources such as LinkedIn Learning.
• Paid leave for volunteer work.
• Subsidized public transportation tickets.
• Regular team breakfasts, lunch events, and snacks provided at the Berlin office.

Diversity and Inclusion

Lightspeed is committed to equal opportunity employment and fostering an inclusive, accessible workplace welcoming applicants from all backgrounds, including people with disabilities. Reasonable accommodations are available during the hiring process upon request.

Company Overview

Founded in 2005 in Montreal, Lightspeed offers a unified cloud commerce platform that empowers businesses worldwide by simplifying and scaling retail, hospitality, and other sectors. Our solution integrates online and physical operations, multichannel sales, global payments, financial services, and supplier networks. Operating globally, Lightspeed is publicly traded on the NYSE and TSX.