Sales Coordinator

Job Overview

The Sales Coordinator plays a vital role in supporting the Sales team by managing administrative and operational tasks related to customer orders. This position involves preparing quotations, maintaining sales records, and facilitating prompt communication between customers, production units, logistics, and other internal departments. The role helps ensure efficient order handling and contributes to meeting sales targets while delivering excellent customer service.

Key Responsibilities

• Create quotations, sales orders, and customer documentation accurately.
• Manage order processing from receipt to final delivery.
• Keep detailed and updated customer records, pricing, and sales data.
• Collaborate with Production, Planning, Logistics, and Finance teams to guarantee timely order completion.
• Respond proactively to customer inquiries, quotations, and pending orders.
• Monitor delivery timelines and keep customers informed about order progress.
• Assist the Sales team with preparing reports, presentations, and forecasting sales.
• Coordinate requests for product samples and related documents.
• Support tender submissions and the management of contract documentation when required.
• Ensure that all sales paperwork is accurate and systematically archived.
• Produce regular sales performance reports and summaries.
• Carry out additional duties as assigned by the Sales Manager.

Required Qualifications

• Bachelor’s degree in Business Administration or a related discipline from a recognized university or institution.
• Certification in sales or marketing is desirable.

Additional Information

• Proficient in MS Office applications.
• Familiarity with Customer Relationship Management (CRM) software is an advantage.

Experience and Personal Attributes

• Previous experience in sales roles is essential.
• Experience as a sales coordinator or in administrative sales support roles is considered a benefit.
• Effective and appropriate communication skills.
• Strong organizational skills and a problem-solving mindset.
• Excellent verbal and written communication capabilities.
• Team-oriented with a strong sense of commitment.
• Adaptable to changing work conditions and priorities.
• Demonstrates a strong customer-first attitude.