Retail Store Team Leader - Westgate

Role Overview

Lead and motivate a team of Sales Associates at ECCO's store in Auckland to deliver excellent customer service and drive store success through your retail leadership experience and passion for premium leather footwear.

About ECCO

As part of a global community exceeding 25,000 employees, ECCO is dedicated to crafting high-quality, innovative, and sustainable footwear. We emphasize environmental responsibility by cutting emissions, waste, and resource consumption, offering continuous career development in a diverse and supportive workplace.

Responsibilities

• Provide leadership and coaching to store staff, ensuring exceptional customer experiences, brand quality standards, and the attainment of sales goals.
• Participate in staff scheduling and recruitment to maintain optimal team performance.
• Ensure adherence to visual merchandising guidelines and Mystery Shopper standards.
• Manage customer returns and inventory control efficiently.
• Deliver training on product knowledge, visual merchandising, and sales strategies to the team.

Qualifications & Experience

• Proven background in retail management as a Store Manager or Assistant Store Manager.
• Track record of meeting or exceeding KPIs and sales objectives.
• Strong commitment to delivering exceptional customer service embodying the ECCO brand values.
• Collaborative personality with excellent interpersonal skills and an ability to build strong relationships.
• Motivated leader with a growth mindset adept at thriving in fast-paced retail environments.
• Excellent communication skills paired with flexible and adaptive leadership methods.
• Passion for product knowledge and ongoing team training and development.

Benefits and Perks

• Attractive KPI-driven sales bonuses along with regular monthly rewards and recognition programs.
• Generous staff discounts available both in-store and online, supplemented by complimentary product allocations biannually.
• Permanent full-time position offering flexible rostering to support work-life balance.
• Supportive multi-site leadership with consistent coaching visits.
• Comprehensive training and leadership development programs, including dedicated induction, sales training, and ongoing leadership courses.
• Opportunities for career advancement locally and internationally within this family-owned global company headquartered in Denmark.
• Access to an Employee Assistance Program for both work-related and personal support.
• Work pride within a globally recognized, diverse, and environmentally friendly organization fostering ownership and impact at all levels.