Restaurant Operations Coordinator

About Sawari Hospitality Solutions

Sawari Hospitality Solutions specializes in delivering comprehensive, sustainable services to the hospitality sector, helping restaurateurs safeguard their investments and enhance business growth. Their offerings include Staffing Solutions, Hospitality Consulting, and Team Development to assist clients in attaining excellence in hospitality without worrying about operational details.

Role Overview

We seek a dedicated Operations Administrator to join a contemporary Neapolitan style pizza restaurant located in Nairobi County, Kenya. This on-site, full-time position involves managing daily administrative and operational tasks essential to the smooth running of the restaurant, which features a casual ambiance and bar.

Key Responsibilities

• Coordinate daily administrative and operational activities to ensure seamless restaurant operations.
• Maintain accurate records and documentation related to inventory and other operational aspects.
• Assist with staff scheduling and support communications with vendors and suppliers.
• Monitor operational metrics, prepare management reports, and suggest improvements to streamline service delivery.
• Address internal queries, support both front-of-house and back-of-house teams with logistics, and help resolve basic customer service issues as needed.

Qualifications and Skills

• Capability in operations management and administrative support to efficiently oversee daily tasks and maintain records.
• Strong communication and customer service skills for professional interaction with colleagues, suppliers, and customers.
• Analytical ability to track key performance indicators, analyze data, and recommend operational enhancements.
• Proficiency in office applications such as spreadsheets and document management, along with familiarity with basic point-of-sale and inventory systems.
• Exceptional organizational skills, keen attention to detail, and aptitude for multitasking in a fast-paced environment.
• Experience in hospitality, food service, or retail operations administration is beneficial.
• Preferred education includes a diploma or degree in Business Administration, Operations Management, or a related discipline.