Reservations Manager

About Larnach Castle and Gardens

Larnach Castle, a distinguished heritage landmark on the Otago Peninsula in New Zealand, has been lovingly maintained by the Barker family since 1967. The site operates throughout the year offering castle and garden tours, boutique accommodations including Camp Estate, Larnach Lodge, and Castle Stables, dining options, a retail gift shop, and hosts private events. The gardens hold a prestigious "Garden of International Significance" status, one of only five in New Zealand.

Role Overview

As the Reservations Manager, you will provide experienced leadership to the Reservations department and contribute significantly to the overall operations of the business. This role requires hands-on leadership, including managing all reservations for accommodations and tours, overseeing a small team, and serving as Duty Manager during assigned shifts. Collaboration with the Castle Manager is essential to maximize occupancy, revenue, and guest satisfaction, while maintaining a composed and solution-driven approach for guests and staff.

Key Duties

• Lead and manage all reservations activities for Camp Estate, Larnach Lodge, and Castle Stables.
• Handle accommodation and tour bookings using systems such as PMS, SiteMinder, and FareHarbour.
• Perform Duty Manager responsibilities, supervising daily operations across departments during shifts.
• Increase direct booking rates and revenue through upselling and managing guest relationships.
• Maintain relationships with travel agents and wholesalers, ensuring precise invoicing.
• Lead, mentor, and develop the reservations team to achieve performance goals.
• Ensure accuracy in billing, carry out night audits and finalize daily financial reconciliations.
• Address guest complaints with professionalism and discretion, resolving escalations effectively.

Candidate Profile

• Must be based in New Zealand and possess a valid work visa.
• Demonstrated experience in hotel or tourism reservations with leadership exposure.
• Familiarity with RoomMaster/RMS, SiteMinder, and/or FareHarbour preferred; training will be provided.
• Holds a Licence Controller Qualification (LCQ) or General Manager's Certificate.
• Commercially minded with a sound understanding of revenue management principles.
• Exhibits calmness, professionalism, and a problem-solving mindset.
• Strong communication and organizational capabilities.
• Exceptional attention to detail, especially concerning billing and financial processes.

Workplace Benefits

• Work at a remarkable and unique location unlike any other.
• Complimentary entry to the castle and gardens for you, your partner, and immediate family members.
• Discounts on accommodation, dining, café services, and gift shop purchases.
• Health perks including reimbursed flu vaccinations.
• Free parking available on-site.
• Convenient location, only 20 minutes from Dunedin CBD.
• Join a supportive and tight-knit team passionate about their work.