Regional Operations Director

Overview

We are seeking a committed Regional Operations Director to lead multiple care homes across Norfolk, Suffolk, and Essex. This role focuses on fostering a culture that values high-quality, person-centered care while ensuring strong commercial performance. The organization provides expert nursing, residential, dementia, and respite care throughout the UK, including newly built luxury care homes.

Key Responsibilities

• Provide both strategic guidance and hands-on operational leadership for all care facilities within the Eastern region.
• Mentor and develop Operations Managers to uphold outstanding care standards and fulfill regulatory obligations.
• Ensure every home maintains or attains Care Quality Commission (CQC) ratings of Good or Outstanding.
• Promote ongoing enhancements in care quality, resident satisfaction, and clinical results.
• Manage regional targets related to occupancy, revenue, and EBITDA.
• Oversee budgeting for the region, finding ways to increase efficiency without sacrificing care quality.
• Support recruitment, retention, and succession planning for Home and Operations Managers across the region.
• Encourage a healthy, inclusive workplace culture that prioritizes staff wellbeing and minimizes turnover.

Preferred Experience and Skills

• Senior operational leadership experience in care homes or the wider healthcare sector.
• Experience managing multiple locations or service portfolios.
• Comprehensive understanding of CQC standards and adult social care regulations.
• Proven ability to enhance quality and manage underperformance issues.
• Financial acumen with P&L or budget responsibility experience.
• Excellent leadership skills focused on talent development rather than solely performance management.
• Strong communication and stakeholder management abilities.
• Experience at regional director level or similar senior roles.
• Familiarity with local care market and commissioning environments.
• Involvement with new care home launches or acquisitions is advantageous.

Mandatory Requirement

Candidates must hold a Registered Manager qualification or have an equivalent clinical or care leadership background.

Salary and Working Hours

The role offers a competitive salary of GBP 85,000 annually. It is a permanent full-time position with a standard 40-hour workweek, Monday to Friday, 9 AM to 5 PM.

Benefits

• Choice of a monthly car allowance or a company car.
• Performance-based bonuses.
• Private healthcare coverage (subject to eligibility).
• 25 days of annual leave plus public holidays.
• Pension plan.
• Comprehensive induction and ongoing training programs.
• Career growth and progression opportunities.
• Employee Assistance Programme.
• Blue Light Card benefits.
• Loyalty bonuses.
• Full DBS (Disclosure and Barring Service) checks financed by the employer.