Receptionist

About Us

Drool Group is a rapidly expanding leader in the UAE's pet services sector, integrating grooming, boarding, daycare, training, transportation, retail, and veterinary care into a cohesive network across Dubai, Abu Dhabi, and Sharjah. Our core values emphasize exceptional service quality, operational discipline, innovation, and heartfelt care for every animal and pet owner we serve.

Role Overview

We seek a dedicated, emotionally intelligent Receptionist with a true passion for animals to join our team as the initial point of contact for clients and their pets. This role is vital to managing front-desk operations and optimizing client experiences within a dynamic, animal-focused environment. The position demands professionalism, strong emotional awareness, meticulous attention to detail, confidence around pets of various types, and a deep commitment to outstanding service. Establishing enduring client-pet relationships is central to this role rather than merely handling administrative tasks.

Key Responsibilities

• Foster authentic and lasting connections with clients and their pets, creating personalized experiences informed by awareness of their preferences and histories.
• Welcome clients and pets warmly and professionally, maintaining a calm and inviting atmosphere.
• Proactively engage with regular clients, managing follow-ups post-appointments or stays.
• Handle communications across phone, WhatsApp, and email promptly and professionally.
• Schedule and coordinate appointments and bookings for various services, ensuring accuracy and clarity.
• Inform clients thoroughly about all services offered within the group.
• Collaborate effectively between grooming, training, boarding/daycare, veterinary teams, and clients to streamline operations and manage appointment flow.
• Provide empathetic updates regarding pets’ visits or stays to clients.
• Maintain precise, up-to-date client and pet records, ensuring diligent documentation and filing.
• Support reception functions with booking tools, communication platforms, and AI-integrated workflow systems.
• Process financial transactions including invoicing, payments, receipts, and maintain financial records accurately.
• Keep the reception area professional, tidy, and welcoming, ensuring a safe and comfortable environment for both clients and animals.
• Coordinate inventory, verify deliveries and expiry dates, maintain stock records, and support retail activities and promotions as needed.

Candidate Requirements

• Outgoing, warm personality with a genuine affinity for dogs and cats and readiness to work daily in a pet-centered setting.
• Fluent English communication skills, both spoken and written, tailored to professional customer service contexts.
• Proficiency in spoken Arabic is highly desirable and will be viewed as a strong benefit.
• Eligible candidates should currently reside in the UAE and be able to commence employment immediately or shortly thereafter.
• Ability to maintain composure and professionalism under pressure.
• Strong organizational and multitasking expertise.
• Comfortable with office software, booking systems, WhatsApp automation, and eager to learn new AI tools.
• Previous experience in receptionist, customer service, hospitality, healthcare, or veterinary roles within the UAE is advantageous.
• Open to candidates from all backgrounds who are legally authorized to work in the UAE.

Benefits and Offerings

• Competitive salary aligned with industry standards.
• Secure long-term employment within the UAE's fastest-growing pet services network.
• Structured and professional workplace environment.
• Opportunities for career advancement across multiple brands and service locations.
• Health and wellness benefits included.
• Entitlement to UAE public holidays and paid leave.
• Chance to work within a premium, multi-service pet care environment filled with enthusiasm and care.

Additional Information

This reception position is pivotal to shaping client experiences and reinforcing trust in our services and overall group reputation.