Receptionist

Job Overview

This position involves welcoming visitors and answering telephone calls within an administrative and reception setting. The role strictly encompasses clerical tasks with no clinical duties involved.

Key Responsibilities

• Provide general clerical and administrative assistance.
• Greet patients, clients, and other visitors courteously and positively.
• Respond to phone calls, take messages, or transfer calls appropriately.
• Register visitors and guide or escort them to their destinations.
• Notify staff members about visitor arrivals and cancellations.
• Maintain visitor sign-in records accurately.
• Manage incoming and outgoing mail processes.
• Coordinate appointment scheduling and reserve meeting rooms.
• Keep the reception area organized and tidy.
• Perform additional tasks as assigned.
• Ensure confidentiality of resident health information and immediately report any suspected breaches.

Qualifications

• Minimum education: High school diploma or GED.
• Prior experience in administration or receptionist roles is preferred.
• Proficiency in Microsoft Office software and operating multiline telephone systems.
• Ability to understand and interpret business documents, technical procedures, and regulatory guidelines.
• Competent in writing reports, business correspondence, and manuals.
• Skill in presenting information and addressing inquiries from managers and coworkers.
• Mathematical aptitude including fractions, percentages, ratios, and proportions application.
• Problem-solving capability with practical reasoning in diverse situations.
• Ability to comprehend written, verbal, diagrammatic, or scheduled instructions.

Physical and Work Environment

• Job requires occasional lifting or moving of items up to 25 pounds.
• Extended use of desktop or laptop computers is routine.
• Responsibilities include sitting, standing, walking, talking, reading, or hearing regularly.
• Frequent usage of office equipment such as copier, scanner, fax machine, telephone, and calculator.
• Workspace noise is generally low to moderate, with accommodation available for disabilities.
• No travel is required for this role.

Additional Details

This job description is intended to outline the fundamental nature and breadth of the position but is not a comprehensive list of all duties. Duties and responsibilities may be adjusted as needed. The employer maintains an equal opportunity policy, ensuring all qualified candidates receive fair consideration without discrimination based on legally protected characteristics.