Project Manager

Role overview

The Project Manager is responsible for overseeing the complete lifecycle of client work for an assigned brand, from planning through delivery, while keeping timing, quality, and budget under control. This role requires a creative problem-solver who can support development of multichannel campaigns and help coordinate work across agency teams.

You’ll partner closely with departments such as Account Management, Finance, Production, Creative, Editorial, Technology, and Strategy. Day to day, the role involves evaluating the feasibility of creative ideas, organizing resource plans, aligning priorities with Account Management, spotting issues early, and recommending practical solutions. The work is varied, fast-moving, and different each day.

Core functions

The role includes strengthening agency processes, keeping stakeholders informed on project status, and handling administrative work with accuracy and attention to detail.

Project management responsibilities

• Manage mid-complexity, multichannel project deliverables from concept through launch, with guidance from the Senior Brand Project Manager when needed.
• Apply and reinforce internal workflows, procedures, and tools such as WorkFront, Egnyte, and Teams.
• Share relevant updates, changes, and progress during internal status meetings.
• Document meeting outcomes, action items, next steps, and deliverables so schedules stay on track.
• Serve as the main contact for project routing, while ensuring quality control, readiness, and on-time execution.
• Coordinate with third-party vendors and client digital teams, manage timelines, and flag risks or blockers early.
• Assign job numbers, enter estimates, and prepare or circulate reports including financial and timesheet reports.
• Escalate project issues proactively and recommend solutions to leadership.
• Assist Senior Project Managers, Supervisors, and Associate Directors with scope definition and project requirements.
• Review financial output reports, incoming briefs, and timing/estimate documents.
• Take part in discussions focused on improving processes and workflows.
• When needed, act as a client-facing subject matter resource for timing and estimate questions.

Cross-functional collaboration

• Maintain productive working relationships with teams across Editorial, Account, Finance, Creative, Technology, and Strategy.
• Communicate clearly and professionally across verbal and written channels, adapting messages to the audience.
• Keep teammates informed about new project starts, deadlines, quality checks, revisions, and next steps.
• Bring ideas and efficiency suggestions to your supervisor for both personal growth and team improvement.
• Support new business activities when required.
• Help train junior team members.
• Participate in finance meetings, contribute to discussions, and help implement action items with Account teams.
• Work closely with internal stakeholders to resolve project and client challenges.

Administrative duties

• Keep project files organized and accurate for both active and completed work, following agency protocols.
• Approach daily tasks with strong organization and attention to detail.
• Submit timesheets, expenses, and other administrative items accurately and on time.

Education and experience

A bachelor’s degree is preferred. The role calls for at least 3 years of experience in project management, production, marketing operations/administration, or a related field. Experience in pharmaceutical marketing and advertising is preferred.

Skills and tools

You should be comfortable with Microsoft Office tools such as Outlook, Excel, Word, and Teams, along with Adobe Acrobat. Familiarity with project management systems like Microsoft Project or Workfront, financial tools such as SAP, and multichannel production workflows is helpful. Strong organization, communication, and basic financial understanding are important for success.

Competencies

• Team collaboration and relationship-building
• Ability to handle multiple priorities at once
• Structured problem-solving
• Proactive and engaged work style
• Careful attention to detail
• Clear verbal and written communication
• Planning and task organization
• Strong interpersonal effectiveness

Work arrangement

This role is classified under the agency’s work arrangement framework, which includes in-office, hybrid, and fully remote setups. The actual balance between virtual and in-person work depends on the role, team needs, agency requirements, and individual performance. This posting is marked as remote.

Statement of understanding

This description is intended as a guide and not as an employment contract. Duties may change, and additional responsibilities may be assigned beyond what is listed here. If anything in the description appears inaccurate, the employee should raise it with their manager and/or HR partner. This description is also not meant to address reasonable accommodation modifications.