Product Support Specialist

About NordEast Vehicle Distributors

NordEast Vehicle Distributors is a rapidly expanding distributor of vehicles and associated products, serving diverse customers throughout New Zealand. The company emphasizes reliability and quality service while collaborating closely with manufacturers and local partners to provide dependable vehicles, parts, and after-sales assistance. The organization values practical solutions, responsive customer care, and fostering long-term relationships with both commercial clients and individual consumers. Team members are encouraged to share ideas, support colleagues, and enhance processes to improve the overall customer experience.

Role Overview

This full-time, on-site position based in New Zealand involves managing daily customer inquiries regarding vehicles and related products. The Product Support Specialist is responsible for delivering clear information about product features, usage, and troubleshooting procedures. Key duties include logging and monitoring support cases, liaising with technical and sales departments, and ensuring timely resolution of issues. The role involves updating product documentation, maintaining precise records in internal systems, and assisting new customers by educating them on product benefits and best practices. Additionally, the specialist will identify recurring problems, offer feedback to improve products and processes, and contribute to maintaining a high standard of support service.

Qualifications and Skills

• Capable of providing professional and clear customer support while communicating effectively with a diverse range of stakeholders.
• Strong problem-solving aptitude with great attention to detail for investigating and resolving product-related issues.
• Comfortable using CRM or case management tools alongside standard office software.
• Interest or knowledge in vehicles, automotive products, or technical equipment support.
• Excellent organizational skills to handle multiple support cases and prioritize tasks efficiently.
• Collaborative approach to working with sales, technical, and operations teams.
• Previous experience in product support, customer service, or technical support is advantageous.
• Relevant education or training in automotive, technical support, or business administration is a plus.