Product Manager

About the Role

We are looking for a Product Manager to lead and oversee our projects and collaborations with partner businesses. You will have full responsibility for the delivery of partner rollouts, starting from scoping to the launch phase, and will continue managing their performance after launch. This role requires significant partner interaction along with ownership of product and project workflows. Reporting to the Chief Product Officer, you will collaborate closely with engineering, design, and sales teams.

Key Responsibilities

• Manage the complete lifecycle of partner implementations, including requirements gathering, delivery timelines, launch, and monitoring post-launch outcomes.
• Serve as the primary contact for partner businesses, handling expectations, timelines, and addressing escalations as needed.
• Convert partner needs into clear and precise product specifications, briefs, and requirements for engineering and design teams.
• Plan project timelines diligently, track dependencies, and ensure timely delivery of all milestones.
• Establish and track success metrics for each partner such as scan volume, conversion rates, and user retention; report findings and take corrective actions.
• Onboard and train partner staff; create comprehensive documentation and training materials to support them effectively.
• Maintain structured and continuous feedback processes from partners to inform the product roadmap.
• Coordinate across internal departments to resolve obstacles and keep leadership updated on progress.

Qualifications

• Three to five years of experience in product or project management or similar delivery roles.
• Minimum two years in customer- or partner-facing roles, demonstrating experience managing external relationships.
• Proven ability to deliver successful product launches or client implementations on schedule.
• Strong analytical mindset capable of interpreting business and product metrics to guide decisions.
• Adept at working in dynamic startup environments with shifting priorities.
• Based in Lagos, with the ability to work in a hybrid setup including in-person visits to partner locations.

Preferred Experience

• Background in retail, pharmacy, beauty, healthcare, or e-commerce sectors.
• Experience with launching products into physical retail environments.
• Technical proficiency or experience collaborating closely with engineering teams.