Product Manager - Growth Focus

Company Overview

Overflow is a Series C technology company focused on revolutionizing giving through a fintech and SaaS platform specially designed for churches, nonprofits, and mission-driven organizations. Supported by prominent investors, the company creates infrastructure facilitating easy generosity across various gift types including cash, stock, and crypto.

Work Culture & Location

With flexible working arrangements, Overflow provides offices in Los Gatos, CA and Birmingham, AL, primarily for collaboration and meetings, although some teams may require in-person attendance based on their objectives.

Role Summary

The Product Manager for Growth will lead the self-service journey for new churches engaging with Overflow. Reporting to the Head of Product, this role involves end-to-end ownership of signup, onboarding, activation, self-management, billing, and overall customer experience, with an emphasis on data-driven experimentation to optimize funnel efficiency and grow user engagement without direct sales intervention.

Key Responsibilities

• Lead the self-serve funnel from signup to activation, ensuring churches successfully process their initial donations.
• Design and execute experiments to improve conversion rates and activation metrics utilizing data insights.
• Develop and manage self-service and billing workflows that empower customers to handle accounts and payments independently.
• Analyze and enhance the customer journey by identifying pain points and critical touchpoints and implementing improvements.
• Collaborate closely with Product Marketing for messaging and activation strategies and with Engineering and Design teams to deliver product enhancements.
• Maintain responsibility for performance metrics including signup conversion, activation rate, time-to-value, and retention in the self-serve channel.

Required Qualifications

• Previous product management experience centered on growth, product-led growth (PLG), or funnel optimization, with proven ownership of activation or conversion outcomes.
• Strong analytical aptitude with proficiency in defining key metrics and driving experimentation beyond mere data review.
• Expertise in creating intuitive self-service user experiences that encourage smooth onboarding and reduce drop-offs.
• Understanding of billing and subscription management systems.
• A proactive approach focused on shipping quickly and iterating through learning rather than over-planning.
• Excellent communication and teamwork abilities.
• Alignment with the company’s mission and values and adaptability to a hybrid work environment.

Preferred Experience

• Background in product-led SaaS companies or building products for non-technical or small business operators.
• Familiarity with fintech, payment processing, or nonprofit technology sectors.
• Experience driving growth initiatives at Series B or C SaaS companies.

Compensation and Benefits

Compensation is aligned with industry-standard benchmarks and considers skills, experience, and performance. Equity participation, performance bonuses (when applicable), and extensive benefits are part of the offer. Benefits include competitive salary, employee and dependent medical/dental/vision coverage, generous paid time off and holidays, paid parental leave, 401(k) plan, mental health support stipends, and company retreats promoting community and connection.

Diversity & Inclusion

Overflow is committed to equal opportunity employment and fostering a diverse and inclusive work environment.