Product Designer

Role Overview

As a Product Designer at Airtel Digital, you will transform well-defined customer and business challenges into straightforward, engaging, and thoughtfully designed digital products. You'll collaborate closely with teams from Product, Engineering, Research, Data, Content, and senior designers to take features from concept through delivery and ongoing refinement. This role requires an engaged, detail-oriented approach with growing autonomy, extending beyond simply creating UI screens to truly grasping customer needs, exploring alternatives, validating assumptions, managing technical constraints, supporting development, and learning from product outcomes post-launch.

Key Ownership

• End-to-end design responsibility for specific features, flows, or customer journeys on the Airtel Consumer Application.
• Creating comprehensive experience elements including entry points, successful interactions, error states, empty content displays, loading sequences, permission requests, recovery options, and success confirmations.
• Providing clear design reasoning, producing prototypes and detailed specifications, and offering implementation assistance.
• Maintaining design quality throughout the process from initial ideas to completed, shipped products within your domain.
• Monitoring agreed metrics related to customers, user experience, and product performance following release.

Primary Responsibilities

• Collaborate closely with Product Owners, Engineers, Researchers, Data analysts, and senior designers to gain a deep understanding of customers, context, business goals, and project limitations.
• Formulate focused questions about target audiences, desired behavior changes, and indicators of success.
• Analyze customer feedback, themes from support interactions, product analytics, competitor offerings, and existing Airtel design patterns.
• Assist in conducting user interviews, usability testing, surveys, and other lightweight evaluations; convert findings into design enhancements.