Patient Advocate

Role Overview

RMI Global Solutions is looking for a committed Patient Advocate to facilitate and oversee patients' access to local medical services under indirect oversight. This position acts as the central representative of RMI at third-party healthcare providers, ensuring operational and compassionate support to patients.

Key Responsibilities

• Be accessible during predetermined working hours for communication with the RMI Global Coordination Centre (GCC).
• Rapidly respond and arrive at designated medical locations within one hour (or agreed timeframe) after notification to assist RMI patients.
• Coordinate with the GCC to finalize payment methods with medical institutions and mediate when necessary.
• Promote prompt access to medical care by applying practical and professional problem-solving skills.
• Provide oral and written translation from local dialects to English to assist GCC communications.
• Conduct daily visits to medical facilities for patients with extended inpatient stays to oversee their well-being, comfort, and understanding of treatments.
• Develop collaborative relationships with treating doctors to collect current information and relay verbal and written updates to the GCC swiftly.
• Maintain professionalism and composure while interacting with client management and use local insight to facilitate additional required services.

Qualifications & Experience

• At least 2 years’ experience as a Patient Advocate within the relevant operational area is required.
• Experience in patient advocacy specifically in the oil and gas or industrial sectors and knowledge of case management practices are preferred.
• Competent in using Microsoft Office software and computer systems generally.
• Holding a valid driver’s license for the operational region is advantageous.

Working Environment & Physical Requirements

• The role entails frequent exposure to medical settings with the possibility of encountering blood-borne pathogens.
• Maintaining physical fitness and readiness might be mandatory for continued employment.
• Consistent interaction with varying group sizes requires good hearing and speaking capabilities.