Outlet Manager – Wellness Outlet

Overview

Zivaya Wellness Pvt. Ltd. is looking for a charismatic and sales-focused Outlet Manager to oversee operations at their wellness outlet located inside the Marriott Hotel in Indore. This role entails direct interaction with guests, fostering relationships, and driving revenue within a premium hotel setting.

Key Responsibilities

• Engage guests by warmly greeting and introducing them to wellness services, therapies, and promotional offers.
• Convert guest interactions into sales through effective communication and tailored service recommendations.
• Promote upselling and cross-selling opportunities aligned with guests’ preferences and availability.
• Maintain a visible presence within the hotel to maximize walk-in customer conversions.
• Meet daily and monthly sales objectives and participate in joint promotions with other hotel outlets to increase foot traffic.
• Assist with launching in-lounge marketing campaigns and efficiently capture guest interest.
• Serve as the frontline representative of the wellness outlet, providing a premium guest experience, addressing basic inquiries, and escalating issues as necessary.
• Ensure outlet cleanliness, ambience, and presentation adhere to high standards.
• Collaborate with therapists and beauticians to manage guest flow and appointment scheduling.
• Follow established standard operating procedures concerning service quality, hygiene, and compliance.

Candidate Profile

• Exceptional interpersonal skills and confidence in initiating conversations with unknown guests.
• Strong sales orientation, ideally with experience in credit card sales, memberships, retail, hospitality, wellness, or beauty sales.
• Comfortable actively promoting services and engaging guests in a warm, professional manner.
• Fluent English communication skills; additional languages are advantageous.
• Well-groomed, responsible, and reliable with a professional appearance.
• Willingness to work flexible shifts, including early mornings, late nights, weekends, and holidays in a fast-paced environment.
• Preference given to candidates with prior experience in hospitality, airport lounges, luxury retail, wellness, or service-driven sales roles.
• Non-smokers are preferred.

Compensation

Offered is a fixed salary alongside attractive performance-based incentives, providing substantial earning potential for high achievers.