Operations Associate / Operations Coordinator (Entry / Junior Level)

Role Overview

We are looking for a proactive and detail-focused Operations Associate / Coordinator at the entry or junior level to support efficient daily operations and workflow management across various business units. This position is instrumental in ensuring seamless operational procedures, coordinating logistics among departments, monitoring project progress, and addressing administrative and operational challenges promptly.

Key Responsibilities

• Manage daily operational data recording and maintain accurate logs of performance metrics.
• Coordinate scheduling and activities across different departments to support seamless workflow.
• Assist in onboarding vendors and managing vendor relationships effectively.
• Audit workflows to ensure compliance with standard operating procedures.
• Identify operational exceptions and troubleshoot issues to minimize bottlenecks.
• Work closely with Operations Managers, department leads, vendors, and internal teams such as Logistics, Customer Support, Procurement, and Finance to optimize processes.
• Maintain and update centralized operational documentation and knowledge repositories.
• Contribute to the continuous improvement of standard operating procedures to enhance operational excellence.

Required Qualifications and Skills

• Educational background: Bachelor's degree or Diploma in Business Administration, Operations Management, Supply Chain, Management, or a related discipline.
• Solid knowledge of operational process coordination, including workflow tracking and adherence to standard operating procedures.
• Experience or familiarity with project and task management platforms such as Asana, Trello, Monday.com, ClickUp, Notion, or Jira.
• Intermediate data management skills using Microsoft Excel or Google Sheets, including functions like VLOOKUP, XLOOKUP, Pivot Tables, data validation, and basic formulas.
• Competence in vendor and logistics coordination through effective communication with external partners to manage deliveries, service requests, and resolve discrepancies.
• Strong analytical and problem-solving skills to recognize and resolve operational issues and optimize workflow efficiency.
• Exceptional attention to detail for creating and maintaining comprehensive documentation and SOPs.
• Ability to collaborate cross-functionally with teams including Finance, HR, IT, Procurement, and Marketing to align on organizational goals.
• Professional verbal and written communication skills to share operational updates, prepare status reports, and handle issues constructively.
• Personal attributes including adaptability in dynamic environments, strong time management to balance multiple priorities, accountability, and a proactive approach toward continuous learning.