Operation Management Specialist

About Lenovo

Lenovo is a global technology company with annual revenue of US$83 billion and a presence across 180 markets. It is ranked #196 in the Fortune Global 500 and is recognized for its broad portfolio that includes AI-enabled devices, infrastructure, software, solutions, and services. The company says it is guided by a commitment to deliver smarter technology for everyone and to build a more inclusive, trustworthy, and innovative future.

Lenovo is listed on the Hong Kong Stock Exchange as Lenovo Group Limited (HKSE: 992) and also trades as ADR: LNVGY.

Role Overview

The Operation Management Specialist role focuses on supporting Windows Server and WinTel systems in an operational environment. The position calls for hands-on technical support, structured execution of procedures, and collaboration with internal teams to keep systems running smoothly.

Key Responsibilities

This role involves operational support for Windows Server environments, including administration-related tasks, routine system handling, patching activities, and coordination through monitoring and ITSM tools. The specialist is expected to work with core directory services, storage concepts, and ticket-based workflows while following defined support processes.

Experience and Technical Requirements

• About 3 years of experience supporting or operating Windows Server / WinTel environments.
• Working knowledge of Windows Server versions 2012, 2016, 2019, and 2022.
• Understanding of directory services such as Active Directory, DNS, and DHCP.
• Comfort with Active Directory basics, including user administration, OU navigation, checking group memberships, and handling lockout verification.
• Awareness of OS patching procedures.
• Familiarity with storage topics such as LUN usage and disk partitioning.
• Experience using monitoring platforms and ITSM or ticketing tools.
• Knowledge of ITIL-based processes.
• Basic scripting ability, preferably in PowerShell.
• Exposure to virtualization technologies such as VMware or Hyper-V, or to cloud environments, is beneficial.
• MCSA, Windows Server certification, or equivalent knowledge is considered an advantage.
• Azure cloud knowledge is expected.

Preferred Experience

• Basic exposure to automation tools such as PowerShell DSC, SCCM, and Intune.

Soft Skills

• Clear and effective communication.
• Careful, detail-focused working style.
• Ability to follow structured procedures accurately.
• Interest in learning and adapting to new tasks.
• Strong collaboration and teamwork skills.

Equal Opportunity Statement

Lenovo states that it is an equal opportunity employer and does not discriminate in employment decisions on the basis of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status under applicable law.