National Control Centre Operator X 1

Role purpose

This position exists to protect client and company assets by monitoring CCTV and communications systems, using tools such as Risk 360, Instacom, Listener Software, Geotab tracking system, and any other software used at the National Control Centre. The role also involves spotting, recording, and investigating any irregularities affecting the safety and security of employees, facilities, and other assets under the management of G4S Botswana Limited.

Key performance areas

• Coordinate the dispatch of personnel and decide the escalation path based on the type of event.
• Receive incidents, assess them, and route them appropriately.
• Handle sensitive or confidential incidents with professionalism, maturity, and discretion, and escalate immediately to the Supervisor when required.
• Act on incidents in line with documented procedures or instructions from the Supervisor or other authorised personnel.
• Alert the Supervisor quickly about urgent situations, including life-threatening incidents, so the correct triage and response steps can be taken.
• Work strictly according to standard operating procedures, work instructions, and directions from G4S management, the Supervisor, and the client, while upholding all company and client policies.
• Gather information and data, prepare and share reports, and maintain communication with stakeholders.
• Enter data accurately, completely, and on time.
• Communicate with internal and external customers in a supportive, courteous, and proactive way.
• Attend departmental meetings when needed.
• Share concerns, process-improvement ideas, and other suggestions with the Supervisor.

Minimum qualifications and experience

A BGCSE/O'Level certificate is required. A Customer Service Diploma or a related certificate will be an added advantage. Candidates should have 2 to 3 years of relevant experience in a supervisory environment.

Additional information

Vacancy count: 1.