Marketing Assistant

Job Overview

As a Marketing Assistant at Ching Shihh F&B based in Delhi-NCR, you will be responsible for engaging with restaurant and hospitality business owners both domestically and internationally. This role involves managing inbound communications, following up on leads, and coordinating appointments with senior consultants.

Key Responsibilities

• Respond promptly to inbound calls, WhatsApp messages, and direct messages from restaurant and hospitality clients from India and global markets.
• Proactively reach out to leads who have not responded initially through outbound calls and messages.
• Assess and qualify leads by gathering information on their business type, location, size, challenges, and budget.
• Arrange discovery calls between qualified leads and senior consultants, aligning schedules across multiple time zones.
• Maintain an accurate daily tracker logging all calls, lead statuses, and follow-up dates.
• Follow up persistently with leads, reaching out 3 to 5 times before considering them inactive.
• Achieve weekly goals for the number of qualified leads and scheduled consultations.

Candidate Profile

• Possess 1 to 3 years of experience in telesales, inside sales, international sales, or hospitality front desk roles.
• Fluent in Hindi and strong English communication skills, both spoken and written, to effectively interact with international clients.
• Exhibit a professional and confident phone presence when conversing with business owners across India, Middle East, UK, and Southeast Asia.
• Highly organized and disciplined in managing follow-ups across diverse time zones.
• Comfortable using WhatsApp Business, Google Sheets, Zoom/Google Meet, and basic CRM software.