Manager, Program Management, Audits and Insights

About the Role

The Audits and Insights Team (AIT) within SPT Audit programs evaluates the precision of enforcement actions and appeal processes across various operational domains such as account and listing enforcement, Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Brand Protection, Product Review Abuse, Restricted Products, Safety, and Product Safety & Compliance. This is achieved through statistically significant audits that aim to enhance enforcement accuracy, improve appeal handling, and reduce unnecessary friction for sellers by identifying methods to minimize enforcement and appeals.

Key Responsibilities

• Champion process improvements and redesign initiatives to achieve both immediate and long-term operational gains.
• Oversee end-to-end transformation of operations processes and continuously uncover scalable opportunities within AIT functions.
• Enhance cost efficiency in collaboration with operations, program, product, and policy teams.
• Partner with tooling teams to implement process enhancements.
• Design and establish new operational metrics that accurately reflect efficiency and effectiveness.
• Perform quantitative analyses of process indicators to discover improvement areas.
• Drive standardization of processes across the AIT operations network.
• Create mechanisms to share best practices throughout AIT.
• Work alongside engineering, product management, operations, and leadership teams to monitor project progress, milestones, and mitigate risks.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Analytics, Mathematics, Statistics, IT or equivalent disciplines.
• Experience in program or project management with cross-functional collaboration between technical and non-technical teams.
• Proficient in defining program requirements and utilizing data and metrics to drive improvements.
• Demonstrated ability to execute program plans within tight deadlines.
• Advanced knowledge of Excel functions (Pivot Tables, VLookUps) and SQL.
• Familiarity with recruiting and people management tools, CRM systems, and handling complex spreadsheets.

Preferred Competencies

• Track record of leading end-to-end delivery and presenting outcomes to senior leadership.
• Expertise in implementing process improvement initiatives grounded in data analysis and metrics.
• Experience with data visualization software.
• Strong stakeholder management skills engaging with diverse organizational levels.
• Skilled in process building, project management, and scheduling.

Additional Information

Amazon values diversity and inclusivity, firmly believing a varied workforce contributes to success. Employment decisions are made based on skills and experience, supporting a culture of invention and simplification. Privacy and data security for candidates are top priorities.

The company promotes equal opportunity and does not discriminate against protected veteran status, disabilities, or other protected categories. Accommodations during hiring or onboarding are available for candidates who require them.