Manager, Professional Services - Consulting

Role overview

PointClickCare is hiring a Manager for its Professional Services consulting function. In this role, you will guide a team of Software Implementation Consultants who support successful customer implementations and advisory work across the Payer, Provider, and Convener portfolio. The position combines people leadership, operational responsibility, and strategic planning to deliver strong customer outcomes, reliable project execution, and progress toward business goals.

You will be expected to grow team capabilities, improve how work gets done, handle delivery risks and customer escalations, and work closely with other teams to increase product adoption, strengthen customer results, and support growth. The role is also intended to help scale a high-performing consulting organization built around accountability, innovation, and customer success.

Key responsibilities

• Manage, mentor, and develop a team of Software Implementation Consultants through hiring, onboarding, performance management, coaching, career growth, and day-to-day operational leadership.
• Build a culture of accountability through regular 1:1s, team cadence, and ongoing feedback rather than depending only on annual review cycles.
• Oversee consulting delivery to ensure customer work is executed well across the implementation lifecycle, with active management of risks, escalations, and overall customer satisfaction.
• Raise delivery concerns early, bringing clear options and recommendations, and adjust team priorities quickly when customer needs change.
• Set up, track, and improve operational performance using KPIs, OKRs, utilization targets, capacity planning, forecasting, and periodic review against strategic goals.
• Remove unnecessary low-value work and enable consultants to make delivery decisions at the customer level without excessive escalation.
• Improve implementation methods, governance, and best practices to increase efficiency, consistency, scalability, compliance, and customer experience.
• Work across Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design to support adoption, strategic initiatives, growth opportunities, and delivery excellence.
• Spot opportunities to use AI in consulting workflows, build simple business cases, follow AI governance requirements, and help the team adopt tools that reduce manual effort and cycle time.

Minimum requirements

• A bachelor's degree in Business, Healthcare Administration, Information Technology, Nursing, Clinical Sciences, or a related discipline.
• At least 5 years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or another customer-facing delivery role.
• At least 2 years of people leadership experience with proven success in managing, coaching, and developing team members.
• Experience handling complex customer engagements, stakeholder management, delivery risks, and escalation situations.
• Strong ability in project management, operational planning, prioritization, and organization.
• Proven experience creating KPIs, measuring performance, and leading continuous improvement efforts.
• Excellent communication skills, including verbal, written, presentation, and executive-level communication.
• Hands-on experience using AI or automation tools to improve delivery efficiency, decision-making, or team operations.

Preferred qualifications

• A master's degree such as an MBA, MHA, Nursing degree, or another related graduate qualification.
• Prior experience leading consulting teams in a SaaS healthcare technology environment.
• Professional certification such as PMP, Prosci, Lean, Six Sigma, or an equivalent credential.
• Experience with payer, provider, value-based care, population health, or care coordination solutions.
• A clinical background with 3 to 5 years of healthcare experience in areas such as nursing, therapy, social work, pharmacy, care management, or clinical operations, especially where clinical workflows were applied to healthcare technology implementation.
• Experience creating AI governance practices or training teams on AI-enabled ways of working.

Compensation and benefits

The listed US base salary range for this position is $140,000 to $155,000, plus bonus and benefits. Final compensation depends on the role level, job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. A recruiter can provide more details about the total rewards package during the hiring process.

AI in hiring

The company may use AI tools during parts of the recruitment process, such as reviewing applications, analyzing resumes, or checking responses for possible inconsistencies or verification signals. These tools support the recruiting team but do not replace human judgment, and final hiring decisions are made by people. You may request more information about how your data is processed.

Additional notes

The salary range above is repeated in the source text and has been captured once here. The role is based in the United States and is an onsite position.