Manager, Marketing Operations

Role overview

The Toronto Transit Commission is hiring a Manager, Marketing Operations for its Marketing and Customer Experience department. This temporary assignment can run for up to 12 months and reports to the Head of Communications and Marketing. The position sits within a large transit organization serving the Greater Toronto Area and focuses on improving the way marketing and customer communication work is requested, managed, tracked, and delivered.

The role supports internal and external marketing activity, customer communications, social media, creative design, events, and general operational coordination. It is designed to strengthen process discipline, increase productivity, and help ensure high-quality output across the department.

Key duties

• Handle and organize stakeholder requests for customer communication campaigns, marketing initiatives, social media, creative work, events, and related support services.
• Design, refine, and maintain efficient workflows, quality controls, and operational practices.
• Review current processes, identify improvements, and implement better ways of working that meet client needs and internal standards.
• Work with Information Technology and Procurement teams to introduce an integrated system for request intake and work tracking.
• Serve as a subject-matter resource for stakeholders who need Marketing & Customer Experience support.
• Support managers with tracking, measurement, and reporting on team projects and service delivery.
• Monitor workload distribution, service quality, and departmental performance indicators.
• Contribute to staff training, development, and knowledge sharing.
• Build and maintain strong client relationships and support stakeholder engagement.
• Promote respectful, inclusive, and accessible service and workplace practices in line with TTC policies and applicable human rights and accessibility requirements.
• Participate in the TTC Customer Service Ambassador Program.

Qualifications

• A college diploma or university degree in a relevant field such as marketing, communications, business administration, or an equivalent mix of education, training, and experience.
• Background in process design or management, marketing or creative project management, quality assurance, or account management.
• Hands-on experience using MS Office, MS Project, and Monday.com or similar work-management software.
• Proven leadership ability and a track record of solving problems successfully.
• Working knowledge of marketing and communications, design, wayfinding, and creative production workflows.
• Ability to manage several projects at once and consistently meet deadlines.
• Capability to estimate project costs and monitor budget spending, including internal chargebacks.
• Strong written and verbal communication skills, along with solid interpersonal and influencing ability.
• Good judgment and strong organizational, planning, and administrative skills.
• Comfort with conflict, tight timelines, and high-pressure situations.
• Must already have, or be able to quickly gain, knowledge of the Ontario Human Rights Code and related accessibility and accommodation requirements for passengers and employees.

Working conditions

This is a temporary role for up to 12 months. The schedule is 35 hours per week, with day shift hours and weekends off. The compensation is $63.50 to $79.41 per hour, under pay scale group 10SA. The vacancy is existing and the posting closes on July 17, 2026. The role is based in the Greater Toronto Area and follows a flexible hybrid working approach that combines remote work with in-person collaboration.

Equity, accessibility, and hiring conditions

The TTC says it is committed to equity, diversity, anti-racism, and inclusion, and welcomes applicants from communities that have faced barriers, including Indigenous, Black and racialized people, people with disabilities, women, and LGBTQIA+ people. Accommodation is available throughout the recruitment process on request and will be handled confidentially.

Applicants must submit their own original work during the hiring process. Use of AI tools or outside help to generate application materials or interview responses is not permitted, and interview questions must not be shared. The TTC may withdraw a candidate from the process if these rules are breached.

Because of the TTC’s conflict-of-interest policy, relatives of current TTC employees may not be hired, transferred, assigned, or promoted into a conflicting role. Candidates invited to interview must disclose any such relationship.

Only applicants selected for an interview will be contacted.

Organization context

The TTC describes itself as North America’s third-largest transit system and highlights its 2024-2028 Corporate Plan, “Moving Toronto, Connecting Communities.” Its stated vision is to move Toronto toward a more equitable, sustainable, and prosperous future. Its mission is to provide a safe, reliable, efficient, and accessible public transit network that creates opportunity for everyone.