L2 IT Support Deskside Technician

Role overview

We are hiring a driven L2 IT Support Deskside Technician to become part of the IT function and deliver practical, hands-on technical help. This position is a fit for someone who likes solving real-world issues, supporting users directly, and ensuring systems remain reliable.

Key responsibilities

• Act as second-line support for deskside and remote issues involving hardware, software, and network problems that have been escalated from L1.
• Identify and fix issues across Windows and/or macOS devices, including laptops, desktop systems, and connected peripherals.
• Set up, configure, and keep workstations, applications, and operating system updates running smoothly.
• Handle user provisioning, permissions, and access through Active Directory, Azure AD, and Microsoft 365.
• Support employee onboarding and exit processes, including preparing and retiring devices.
• Record and monitor incidents and service requests in the ServiceNow ITSM platform.
• Work with L3 specialists and external vendors when troubleshooting more complex technical cases.

Requirements

• At least 2 years of experience in IT support or helpdesk environments at L1 or L2 level.
• Good working knowledge of Windows 10/11 and/or macOS systems.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience using ITSM tools and working within ITIL-based service processes.
• Strong diagnostic ability and a careful, detail-oriented approach.

Additional information

This is a contract position based in Baden-Württemberg, Germany, with a remote working arrangement. Candidates who are motivated, adaptable, and eager to support a growing team are encouraged to apply. The role is focused on providing high-quality IT support and contributing to smooth day-to-day operations.