Khatwaty High School Graduates Programme - Emiratisation at Emirates

Overview

Are you an ambitious UAE national eager to launch your career within a prestigious global organization? The Khatwaty programme offers an entry into diverse customer service roles, designed to develop your leadership skills and prepare you for supervisory positions within Emirates Group. This exciting initiative enables you to receive professional training, hands-on experience, and career advancement opportunities in a dynamic environment.

Programme Benefits

• Clear career progression from entry-level to supervisory roles, with achievable milestones and rapid promotion prospects.
• On-the-job learning alongside industry experts through practical exposure and problem-solving in fast-paced settings.
• Development of essential supervisory skills, including team leadership, effective communication, decision-making, and resolving conflicts.
• Opportunity to represent the UAE internationally by providing exceptional service, contributing to a world-class brand and the nation's vision of excellence.

Available Business Areas

• Emirates Airport Services: Deliver premium customer service during passenger check-in, boarding, and baggage handling, ensuring a smooth travel experience.
• dnata Airport Services: Provide outstanding assistance at check-in, gates, transfer desks, and special handling services, including support for VIPs, unaccompanied minors, and passengers with special needs.
• SkyCargo: Manage efficient processing and handling of cargo, courier, and mail within warehouse and airside operations, meeting service and safety standards.
• Group Security: Perform aviation security duties such as surveillance, access control, screening, guarding, and escorting to protect personnel, property, and assets.
• Contact Centre: Serve as the key communicator for Emirates, delivering accurate information and outstanding customer support via phone interactions.

Candidate Requirements

• UAE nationals holding a valid UAE passport and Khulasat Al Qaid.
• Completion of national service for male applicants.
• Proficiency in both written and spoken English; knowledge of additional languages is advantageous.
• Completion of A Levels or high school certificate.
• Exceptional interpersonal and customer service aptitude.
• Willingness to work in shifts and adhere to uniform policies for customer-facing roles.
• Competency with PC operations, including Microsoft Word, Excel, and email applications.

Application and Selection Process

• Submit your application to be reviewed by the recruitment team.
• If shortlisted, undergo a phone screening or participate in an interactive gamified video interview via Teams.
• Attend a final in-person interview.
• Receive an employment offer detailing the complete benefits package.

Compensation and Lifestyle

Successful candidates working in Dubai will enjoy a competitive, tax-free salary along with exclusive travel perks such as discounts on flights and hotel accommodations worldwide. Experience life in a vibrant, cosmopolitan city while advancing your career within a world-renowned company.