IT Systems Support Officer

About the Role

Progress Housing Group seeks a dedicated IT Systems Support Officer (also known internally as Business Systems Support Officer Level 2) to join the Digital Services team in Leyland. This fixed-term position spans 12 months, offering a salary between 37,364 and 38,684 annually, for a 36.25-hour workweek. Initial office presence is required, transitioning to approximately two days per month onsite thereafter.

Key Responsibilities

• Deliver second-line support for essential business applications to ensure smooth and secure system operations.
• Manage user permissions and troubleshoot reported issues, collaborating closely with software vendors and colleagues.
• Assist with system upgrades, testing, and change management initiatives, identifying improvement opportunities and overseeing effective implementation.
• Provide guidance, training, and technical support to staff to enhance their use of business systems.
• Work collaboratively across departments to advance continuous digital service enhancements.

Candidate Requirements

• Proven experience administering and supporting business systems within a professional setting.
• Excellent communication and customer service skills, fostering positive working relationships internally and externally.
• Capability to diagnose and resolve system-related issues while balancing multiple priorities and deadlines.
• Strong analytical skills with meticulous attention to detail.
• Proficiency in Microsoft Office 365 and user support for business applications.

Desirable qualifications include:

• Familiarity with housing management, repairs, asset management, or document management systems.
• Experience participating in system testing, upgrades, or project implementations.
• Knowledge of SQL and project or program environments.
• ITIL Foundation certification or equivalent experience.

Benefits and Working Conditions

• Competitive compensation with occupational sick pay included.
• Pension plan featuring employer contributions up to 7.5%.
• Option to participate in a salary sacrifice scheme for green car leases.
• 26 annual leave days plus bank holidays, rising to 31 days after five years’ service (proportionate for part-time staff), plus an option to purchase extra leave and a paid birthday holiday.
• Agile and flexible working arrangements subject to role requirements.
• Family-friendly policies with enhanced leave options.
• Supportive wellbeing programs, including an Employee Assistance Programme and Medicash benefits.
• Focus on learning, training, and career development opportunities.

About Progress Housing Group

With over three decades of service, Progress Housing Group is committed to providing quality homes and support, helping thousands every day. The organisation fosters an inclusive workplace, encourages innovation and sustainability, and emphasizes its social impact and dedication to equity and diversity.

Diversity, Inclusion, and AI Ethics

Applications from all backgrounds are welcomed, especially from underrepresented groups. The organisation values transparency and integrity, supporting ethical AI use while prioritizing authentic applicant experiences.

Additional Information

• Application deadline: midnight, Sunday 9 August 2026.
• Shortlisting week commencing 10 August 2026.
• Interviews scheduled for 18 and 19 August 2026, conducted in-person at the Leyland office.