IT Support Specialist

Overview

Mott MacDonald, a global engineering and management consultancy, is seeking an IT Site Support Coordinator in Auckland to play a critical role in supporting workplace technology. This role involves hands-on assistance to ensure all technological tools are reliable and accessible, contributing to the smooth delivery of business operations.

Key Responsibilities

• Deliver on-site support for laptops, peripherals, and other end-user technology devices.
• Diagnose and resolve technical issues; liaise with Group IT to manage incidents and service requests.
• Maintain meeting room technologies including video conferencing equipment and assist during large events like town halls.
• Prepare, configure, and deploy new laptops and associated hardware.
• Support employee onboarding and offboarding processes with necessary IT setup and exit procedures.
• Keep detailed IT asset and equipment inventories up to date.
• Monitor office technology performance, including printers and workplace devices, ensuring ongoing functionality.
• Coordinate technology maintenance and vendor visits as required.
• Perform regular workplace technology and security audits.
• Build strong relationships with users, delivering prompt, customer-focused technical support.

Candidate Profile

• Previous experience in IT support, desktop environments, or related workplace technology support.
• Strong analytical skills for troubleshooting and problem solving.
• Excellent interpersonal and customer service communication.
• Independent worker who collaborates effectively with larger IT teams.
• High level of organisation and attention to detail.
• Experience with Windows operating systems, peripherals, and printers.
• Knowledge of Microsoft Teams and other video conferencing platforms.
• Proactive attitude and a genuine wish to help colleagues succeed.

Why Work With Us

• Opportunities for personal and professional growth with continuous learning.
• Flexible work arrangements supporting work-life balance.
• A diverse and inclusive culture welcoming multiple perspectives.
• Stable career environment in an employee-owned business model.
• Meaningful projects that positively impact communities.

Employee Ownership

• No external investors — employees share business success directly.
• Personal and group performance bonuses linked to company success.
• Career growth enhances employee ownership stakes.
• Direct communication channels with senior leadership for input into company decisions.

Benefits Package

• Competitive salary with discretionary performance bonuses.
• Comprehensive insurance cover including life, accident, and salary continuance.
• Options to purchase additional annual leave.
• Supportive employee resource groups, such as those focused on inclusivity and corporate social responsibility.

Inclusion and Flexibility

The organization actively promotes diversity and offers part-time and job-sharing arrangements where possible to accommodate different needs.

Location and Contract Details

Position based in Auckland, New Zealand.

Permanent full-time role focused in the information technology domain.