IT Support Officer - Australia Only

Role overview

Salon investir en Algérie is looking for a part-time IT Support Officer based in Australia to deliver remote technical help to employees and stakeholders. The role focuses on keeping day-to-day technology issues under control and ensuring users can work smoothly with the systems they rely on.

What you will do

• Handle incoming support requests and troubleshoot common technical problems.
• Resolve issues related to desktops, printers, and everyday IT services.
• Prepare, set up, and configure user devices for use.
• Install approved applications and make sure they are working correctly.
• Track system health and watch for performance-related issues.
• Pass on complex incidents to the appropriate team or person when needed.
• Keep accurate records of problems reported and how they were fixed.
• Help improve basic IT support processes and work methods.
• Coordinate with teammates to support secure, dependable technology operations.

What we are looking for

• Strong ability to diagnose and fix user-facing technical issues.
• Good understanding of core IT principles, operating systems, and common business software.
• Practical experience with desktop setup, maintenance, configuration, and basic networking.
• Experience supporting printers, including installation, connectivity, setup, and routine troubleshooting.
• Must be located in Australia and able to work remotely across time zones.
• Clear written and spoken communication, with a service-oriented mindset.
• Ability to manage several priorities, work independently, and follow established procedures.
• Familiarity with remote support platforms, ticketing tools, and basic cybersecurity practices is an advantage.
• IT certification or relevant coursework such as CompTIA A+ or ITIL Foundation will be considered a plus.

Additional information

This is a part-time remote position. No salary, stipend, number of openings, or start date was specified in the source information.